topic Re: Membership PAYMENT in Member Support

Membership PAYMENT

Lukovich90ZM — Mon, 09 Oct 2023 09:07:22 GMT

For the past three months I have been asking the ISC2 via email to furnish me with the banking details so that my employer can pay my membership, unfortunately, I have not received any response. For other professional bodies I have paid, only remaining with ISC2 who are not even bothered to respond to my email.

As per company policy, we are not allowed to pay for ourselves, I would have done it earlier, but it has to go through our Finance Department.

Has this happened to anyone?

Re: Membership PAYMENT

Early_Adopter — Wed, 27 Feb 2019 18:39:08 GMT

I’ve always used credit card, so my answer is of little use... but I do see that ISC2 has check and wire as an option. If email isn’t working , you might be getting spam trapped, or even blocked for looking ‘Phishy’( lot of email asking for banking details etc), so you might try the phone.

You could also Direct Message Amanda Vance, as she will probbaly be your best contact here.

https://www.isc2.org/AMFs-Overview

Re: Membership PAYMENT

Lukovich90ZM — Wed, 27 Feb 2019 20:12:21 GMT

Thanks @Early_Adopter

Re: Membership PAYMENT

Caute_cautim — Wed, 27 Feb 2019 21:23:50 GMT

When my employer was paying for the annual fee, before the digital transformation. We simply provided evidence of payment and they paid it directly to my bank account. This worked very well previously and was really simply to transact.

Regards

Caute_cautim

Re: Membership PAYMENT

amandavanceISC2 — Thu, 28 Feb 2019 14:40:39 GMT

@Lukovich90ZM I'm sorry to hear your emails have not been answered. Please send me a direct email and I will be happy to send you the wire transfer information. As mentioned in the comments, you do also have the option to pay via check or credit card.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Membership PAYMENT

Daniel_73 — Mon, 08 Jul 2019 08:35:38 GMT

Payment seems a recurring problem, actually the link on the dashboard to pay with card is not workin 😞

Re: Membership PAYMENT

MattSionkowski — Mon, 08 Jul 2019 15:39:39 GMT

I'm having the same problem. It redirects me to the home-page. So I cannot pay my first AMF and become a full member.

Re: Membership PAYMENT

Daniel_73 — Tue, 09 Jul 2019 07:46:59 GMT

Seems that there is a problem with permissions, the pay by card seems to work when you are a member and the permissions are granted. I'll wait till this is fixed, hope someone will take care about.

Regards

Daniel

Re: Membership PAYMENT

Cshah — Tue, 09 Jul 2019 09:58:35 GMT

@amandavanceISC2 avance@isc2.org - FYI

I am facing same problem; cannot pay for membership - the credit card payment link is redireting to homepage, and same for digital certificate, When can we expect this to be resolved?

Re: Membership PAYMENT

AaronN — Tue, 09 Jul 2019 15:21:58 GMT

I've been trying to contact "Member Services" for two months. I've left various voicemails and still nothing. My account now has to be reinstated because no one seems to be able to a) answer the phone b) listen to and return a voicemail.

What's the point of having "Member Services" and not being able to provide service to members...

Re: Membership PAYMENT

rslade — Tue, 09 Jul 2019 16:34:39 GMT

> Daniel_73 (Viewer) posted a new reply in Member Support on 07-09-2019 03:46 AM

> Seems that there is a problem with permissions, the pay by card seems to work
> when you are a member and the permissions are granted.

OK, this is hilarious. Under the new regime, you can't pay unless you are a
member, but if you are a newly minted CISSP you aren't a member until you pay ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Don't be afraid to be unique or speak your mind, because that's
what makes you different from everyone else. - Dave Thomas
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: Membership PAYMENT

AlecTrevelyan — Tue, 09 Jul 2019 17:40:50 GMT

That's some catch, that Catch-22!

Re: Membership PAYMENT

MattSionkowski — Wed, 10 Jul 2019 05:15:00 GMT

I need to pay the AMF,
since I don't have a voucher I need to pay by card
when I click "pay by card", it takes me to cpe.isc2.org
to access cpe.isc2.org I need to be a member
to be a member I need to pay my AMF

Re: Membership PAYMENT

Shannon — Wed, 10 Jul 2019 06:20:07 GMT

@MattSionkowski wrote:
I need to pay the AMF,
since I don't have a voucher I need to pay by card
when I click "pay by card", it takes me to cpe.isc2.org
to access cpe.isc2.org I need to be a member
to be a member I need to pay my AMF

A viscous cycle like this degrading the site probably won't be much of a surprise given all we've seen so far.

@amandavanceISC2, is there some workaround for this?

Re: Membership PAYMENT

Bvoris — Wed, 10 Jul 2019 12:48:43 GMT

Re: Membership PAYMENT

amandavanceISC2 — Wed, 10 Jul 2019 16:25:52 GMT

All, thank you for your comments. The payment screen issues should be resolved now. If any assistance is needed, please email me directly at avance@isc2.org.

Best Regards,

Amanda Vance

Re: Membership PAYMENT

Cshah — Wed, 10 Jul 2019 17:54:24 GMT

Thanks Amanda,
Getting single sign on error now, email sent with screenshot

Re: Membership PAYMENT

MattSionkowski — Wed, 10 Jul 2019 18:31:59 GMT

Hello Amanda,
It still doesn't work. I'm getting the SSO error after clicking "pay by card".
The error is the same as on the screenshot I sent you yesterday.

Best regards

Re: Membership PAYMENT

denbesten — Wed, 10 Jul 2019 19:14:10 GMT

If you need to pay your AMF, you can also send a check by postal mail. Do remember to put your member ID on the check.

Given the current apparent member services workload, it might be worth getting a tracking number. Within the US, the cheapest way (~$4) is "First-Class Package Service—Retail ". Just toss it in a bubble envelope or something else at least 0.25 inches thick, and don't let them talk you into "priority" or "certified".

Re: Membership PAYMENT

Daniel_73 — Wed, 10 Jul 2019 19:25:40 GMT

Thank you!

I'm still getting an error, now it takes me one step further but then i'm getting a saml assertion error.

Hope you can fix this one too.

Regards

Daniel