topic Re: Erroneous Member Profile Warning in Member Support

Erroneous Member Profile Warning

AlecTrevelyan — Thu, 04 Jul 2019 08:06:04 GMT

I see the current member portal maintenance work is going well...

The screenshot below is what I currently see when clicking on "my profile" within the member portal.

Just to clarify, my AMFs are fully paid up through to 2021, and the CPEs for all of my certifications are up to date.

Thankfully, the verification tool still shows the correct information, so I'm assuming this error will go away once the maintenance work is complete so won't contact support yet, but it was quite disconcerting to see this big red warning flash up!

Re: Erroneous Member Profile Warning

denbesten — Thu, 04 Jul 2019 18:22:46 GMT

FWIW, I do not get that message. I do still the "Maintenance Notice", as expected. Either something was fixed over the past 10 hours or it is an account specific issue.

Re: Erroneous Member Profile Warning

AlecTrevelyan — Thu, 04 Jul 2019 19:20:21 GMT

Thanks for the feedback @denbesten.

I see the maintenance message when I initially login, but if I then click to view my profile or my preferences I see that warning.

Just checked and it's still the same.

Wouldn't surprise me if it's account specific as I have a few of those issues, but I won't worry about it unless it's still doing it on Monday.

Re: Erroneous Member Profile Warning

Shannon — Fri, 05 Jul 2019 01:37:25 GMT

I too had no such issues when I tried accessing my profile and other sections of the site yesterday, so perhaps it is account specific.

(Then again, given the amazing site design, we shouldn't be surprised if there are suddenly loads of others experiencing this.)

Re: Erroneous Member Profile Warning

AlecTrevelyan — Fri, 05 Jul 2019 07:34:52 GMT

Thanks @Shannon.

I'll confirm on Monday, but it's looking like it's account specific - I'm seeing some other strange issues too now.

Re: Erroneous Member Profile Warning

AppDefects — Fri, 05 Jul 2019 13:36:28 GMT

@AlecTrevelyan wrote:
I see the current member portal maintenance work is going well...

Unbelievable. Is that how we roll an upgrade out to production?

Re: Erroneous Member Profile Warning

denbesten — Fri, 05 Jul 2019 14:50:23 GMT

@denbesten and @Shannon each have one cert and are reporting no problems. @AlecTrevelyan and @dcontesti both have multiple certs and are getting errors. I wonder if there is a correlation?

Re: Erroneous Member Profile Warning

AppDefects — Fri, 05 Jul 2019 15:07:41 GMT

@denbesten wrote:
@denbesten and @Shannon each have one cert and are reporting no problems. @AlecTrevelyan and @dcontesti both have multiple certs and are getting errors. I wonder if there is a relationship?

I have multiple certifications and the site is working like a charm for me 🙂 Happy Friday!

Re: Erroneous Member Profile Warning

AlecTrevelyan — Fri, 05 Jul 2019 15:29:16 GMT

I just checked my account again and I get the error immediately on the dashboard now - at least the maintenance message is gone!

I clicked on the link to complete the reinstatement form, filled it in and sent it off. I also called my local ISC2 number shown on the warning and spoke to someone who said their systems are down and advised I call back on Monday!

Who could have guessed this maintenance work was going to turn into another shambles?!

Other weird stuff I get:

I only see 2 of my 4 certifications on the dashboard - I can scroll the window up and down and see these behind the warning
On my profile page I see all 4 certifications but they all have the "awarded" date set as December 31st, 9999 - you can see an example of this in the screenshot I posted yesterday

As I mentioned before, the verification tool shows everything correctly, and the CPE portal seems fine, so I'll forget about it until Monday now.

Re: Erroneous Member Profile Warning

dcontesti — Fri, 05 Jul 2019 15:33:35 GMT

Ah but did you let one lapse?

Re: Erroneous Member Profile Warning

AlecTrevelyan — Fri, 05 Jul 2019 15:38:59 GMT

@dcontesti wrote:
Ah but did you let one lapse?

Nope, mine are all fully paid up, with CPEs up to date.

Re: Erroneous Member Profile Warning

dcontesti — Fri, 05 Jul 2019 15:40:11 GMT

WOW, that is amazing. I just tried again, and I am still locked out.......ah well, maybe once the dust settles, things will smooth out.

Re: Erroneous Member Profile Warning

Shannon — Fri, 05 Jul 2019 16:38:21 GMT

@dcontesti wrote:
ah well, maybe once the dust settles, things will smooth out.

You're a lot more optimistic that I am --- I was thinking 'if' the dust settles...

Re: Erroneous Member Profile Warning

AppDefects — Fri, 05 Jul 2019 17:28:13 GMT

@Shannon wrote:

@dcontesti wrote:
ah well, maybe once the dust settles, things will smooth out.
You're a lot more optimistic that I am --- I was thinking 'if' the dust settles...

Makes me wonder how the website upgrade was tested and the roll out was planned and communicated to the membership... excuse me while I go patch a critical defect on a Friday afternoon. Cross your fingers! Not.

Re: Erroneous Member Profile Warning

AlecTrevelyan — Fri, 05 Jul 2019 17:51:56 GMT

I believe the only notification was a message on the member portal which appeared a few days before they started on the maintenance work which actually commenced on the 30th June and was stated to be completed today.

"Maintenance Notice

(ISC)² will be conducting maintenance on the Member Dashboard starting midnight GMT June 30, 2019. This transition is expected to last through July 4, 2019. During this time, members and associates will be unable to pay Annual Maintenance Fees (AMFs), but all other services like CPE and endorsement portals, and My Courses will be available. Starting July 1, 2019, any members who still owe outstanding AMFs must contact Member Services by telephone. This maintenance and subsequent unavailability is necessary as we transition to a new association management system."

This message has been removed now signifying the work is complete - another "successful" upgrade for David Shearer to crow about!

Re: Erroneous Member Profile Warning

rslade — Fri, 05 Jul 2019 19:11:39 GMT

> AlecTrevelyan (Advocate I) edited a reply in Member Support on 07-05-2019 11:29

> I just checked my account again and I get the error immediately on the dashboard
> now - at least the maintenance message is gone!

Out of idle curiosity I checked the verification pages. The old one, at
https://webportal.isc2.org/custom/certificationverification.aspx
is down, but the new one, at
https://www.isc2.org/MemberVerification
seems to be working.

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Re: Erroneous Member Profile Warning

AlecTrevelyan — Fri, 05 Jul 2019 20:07:43 GMT

Yeah, the old verification link and the old maintenance fees page were, on the face of it, the last remnants of the old site. I wonder if that is completely gone for good now?

I tried to view the new maintenance fees page but nothing came up even underneath the big red warning sign. I don't know if that signifies the maintenance work isn't completed yet, or if it's related to the issues I'm experiencing?

Re: Erroneous Member Profile Warning

Shannon — Sat, 06 Jul 2019 02:50:02 GMT

@AlecTrevelyan wrote:
I believe the only notification was a message on the member portal which appeared a few days before they started on the maintenance work which actually commenced on the 30th June and was stated to be completed today.

I would have expected an email notification from them for something like this. (From the webinars, I understand that there are things we opt-in for, but this is definitely not one of them.

Visiting the site itself is penance --- they least they can do is warn users not to by email!

Re: Erroneous Member Profile Warning

AlecTrevelyan — Mon, 08 Jul 2019 13:23:27 GMT

Just to confirm, my member portal issues didn't magically fix themselves over the weekend and the big red "account suspended" error is still there.

I called my local ISC2 member services team, confirmed I had paid all my fees, and they've logged a support ticket for me.

Re: Erroneous Member Profile Warning

dcontesti — Mon, 08 Jul 2019 17:11:05 GMT

And you got through? I have called numerous times and keep getting a message, that they are busy and will return my call.....so I wait. 😉