topic Re: CPE not getting update in Member Support

CPE not getting update

kdawood — Sun, 07 Jul 2019 14:28:46 GMT

It is almost more then 20 days that my CPE's are not getting reflected from my Brighttalk account.

I have been Emailing Member Support constantly but no response.

Kindly look into the matter.

Also have some courtesy to give response to members Email.

Regards,

Dawood Kevar

Re: CPE not getting update

AlecTrevelyan — Sun, 07 Jul 2019 15:13:45 GMT

There's a 3-4 week wait to get a response via email due to the numerous issues being experienced at the moment.

Feel free to add your CPEs manually using the steps found in this post:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

If you then find the CPEs do also get added automatically later down the line just delete the duplicate entries.

Re: CPE not getting update

Shannon — Mon, 08 Jul 2019 03:48:51 GMT

@kdawood the BrighTalk moderator usually states that while the CPEs should be credited to the (ISC)2 account automatically, this depends on two factors:

You've linked your BrighTalk account to your (ISC)2 member ID. If you didn't do that, follow directions here.
You've watched at least 45 minutes of the webinar --- whether live or archived. To confirm that, go to My Account > My viewing history to get a list of what you viewed along with certificates to prove that.

If you do indeed have the certificates, as @AlecTrevelyan said, just add them manually, but ensure that you periodically check your CPE transcript & delete duplicates if they're added later --- you don't want to tempt the auditors. (To be on the safe side, download the certificates)