topic Re: Can't Access Dashboard in Member Support

Can't Access Dashboard

PatSpeer — Sat, 15 Jun 2019 10:20:50 GMT

When trying to access the dashboard I receive this error message. Any suggestions?

Error Message

An exception has occurred

Undefined error code

Re: Can't Access Dashboard

AlecTrevelyan — Sat, 15 Jun 2019 12:13:05 GMT

You're really going to need to provide some more information!

What dashboard are you talking about? The one for the Member Portal?

If it is the Member Portal you are talking about...

I know the badge system on here is not a source of truth, but it seems to suggest you are not a member, so I have to ask what is your membership level and how long have you been a member?

Also, have you ever been able to access the Member Portal before?

Finally, can you provide a screenshot of the error?

Re: Can't Access Dashboard

PatSpeer — Sat, 15 Jun 2019 19:03:39 GMT

Member Portal Dashboard. Member since beginning of June. CSSLP.

Re: Can't Access Dashboard

PatSpeer — Sat, 15 Jun 2019 19:05:02 GMT

Member Portal Dashboard. Member since beginning of June. CSSLP Member#723109

Re: Can't Access Dashboard

AlecTrevelyan — Sat, 15 Jun 2019 19:23:02 GMT

Have you been able to access it before?

EDIT: it sounds like you have similar issues to the ones described in this thread:

https://community.isc2.org/t5/Member-Support/Access-problems/m-p/23698#M4446

I'd follow the advice in the last post on that thread which is from Amanda, who is one of the admins of this site, and contact her to get this resolved.

Re: Can't Access Dashboard

Shannon — Sat, 15 Jun 2019 19:29:04 GMT

@PatSpeer, go about this systematically. First rule out all errors from your side --- clearing your history, using alternate systems or browsers, and so on, & if you're still unable to access the resource, send a private email to one of the community moderators (@amandavanceISC2 or @Kaity) for assistance.

Explain what you've tried & state when you were last able to access the resource. (Include the screenshots)

If they trace this to an account issue, they should be able to resolve it...

Re: Can't Access Dashboard

PatSpeer — Tue, 18 Jun 2019 13:49:06 GMT

Have done everything that I can do from my side. Sent an email to @amandavanceISC2 so hopefully someone will be able to make whatever corrections are necessary so that I can utilize the site.

Thanks for your suggestions!

Re: Can't Access Dashboard

tabackman — Tue, 25 Jun 2019 23:47:56 GMT

Having the same issue regardless of browser/clear cache/etc.

Re: Can't Access Dashboard

PatSpeer — Tue, 25 Jun 2019 23:54:39 GMT

They have an incident open and are supposedly working to resolve. Glad to hear it’s not just me 😀

Patrick Speer
Principal Software Engineer- GTO

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