topic Re: Lack of support in Member Support

Lack of support

insertnamehere — Wed, 05 Jun 2019 18:03:55 GMT

ISC2 is happy to take my money but refuses to properly staff their support. Does anyone know how to get them to respond instead of being sent to voicemail day after day?

Re: Lack of support

Shannon — Thu, 06 Jun 2019 03:02:16 GMT

@insertnamehere wrote:
ISC2 is happy to take my money but refuses to properly staff their support. Does anyone know how to get them to respond instead of being sent to voicemail day after day?

While keeping my fingers crossed, I alternate between both hands whenever my fingers get numb...

Jokes aside, try sending a private message to one of the moderators here --- such as @amandavanceISC2, --- providing full details of your case, and they'll assist you with getting it resolved.

Re: Lack of support

amandavanceISC2 — Thu, 06 Jun 2019 17:31:28 GMT

@insertnamehere As @Shannon has mentioned, I will be happy to help. Please email me directly with your primary email address on file and your member ID number.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Lack of support

insertnamehere — Thu, 06 Jun 2019 20:44:01 GMT

Email sent. Thanks for offering to help.

Re: Lack of support

kramot — Mon, 13 Apr 2020 10:46:31 GMT

Hi
while creating similar post, I've found this one.
Can I also look for support the same way ?