topic Re: CPEs posting in Member Support

CPEs posting

Kkozlows — Tue, 04 Jun 2019 15:52:28 GMT

I completed 4 quizzes from Member magazines on 5/28 and the CPEs have not yet posted under my account. It seems they typically did not take that long to show up in the past. I've confirmed I have certificates, just wondering how long it should take. I completed a few more on 5/30 as well.

Re: CPEs posting

kevinkidder — Tue, 04 Jun 2019 21:22:51 GMT

Is there any response from member support on the expected ETA to fix the CPE portal? Last year I was submitting them for my SSCP, I never had an issue.

This year so far, I have submitted several difference ones for my CISSP (Member magazine quiz, webinar, professional development course) and nada.

I still have plenty of time, but without making a journal on my own, it will be difficult to reconcile what I did versus what is being counted, if eventually it gets fixed. We are all hoping that "submitted CPEs" are all just waiting in a queue somewhere. Wouldn't it be nice to know that was the case rather than a note later saying "Oops, you will need to resubmit them all again".

Re: CPEs posting

Kkozlows — Tue, 04 Jun 2019 22:28:05 GMT

No response as of yet.

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Re: CPEs posting

rslade — Wed, 05 Jun 2019 00:36:05 GMT

> kevinkidder (Newcomer II) posted a new reply in Member Support on 06-04-2019

> Is there any response from member support on the expected ETA to fix the CPE
> portal?

Last week we had a politico who got roasted mercilessly. In a media scrum he was
asked when he was going to get to a certain task. "In due course." When
repeatedly challenged on a range or an outside deadline he just kept repeating "in
due course."

We expect the CPE portal (and the AMF payment page, and the suggestions we
made last year for improvements to the "community" front page, and ...) to be
completed "in due course ..."

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Under democracy, one party always devotes its chief energies to
trying to prove that the other party is unfit to rule--and both
commonly succeed, and are right. - H. L. Mencken
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: CPEs posting

MikeGlassman — Wed, 05 Jun 2019 12:43:50 GMT

I had no problem posting my CPE's when I did it a few weeks ago, but it was so slow that it took me about three hours to complete 7 submissions.

I've said it before, and I'll say it again, I have no idea who is behind the supposedly advanced changes that are being made to the web site[s], but they seriously need to find another job. They are not suited to this one at all.

The new CPE interface is one of the worst I have ever encountered, and I see absolutely nothing better about it then how it used to work in the past.

I guess I will have to hope that this is all fixed as stated... in due course. and I truly hope that this is in my lifetime.

Re: CPEs posting

kevinkidder — Wed, 05 Jun 2019 13:13:37 GMT

I am always a fan of the saying "If you spend too long looking at a problem, you will be too distracted to look for the solution." That being said, I know that there are likely enough talented people here in the community that would be willing to look at, identify, and solve the issues with the CPE portal.

As a message to the (ISC)2 member support: As a community, is there a way we, the members, can help fix the issues we are plagued by?

Kevin

Re: CPEs posting

JC13 — Thu, 27 Jun 2019 21:05:54 GMT

I had a similar issue posting CPEs. Very frustrating but I hope it gets resolved soon.

Re: CPEs posting

SteveB — Fri, 28 Jun 2019 10:22:56 GMT

I'm having issues especially with CPE's related to ISC2 education/webinars etc that are supposed to update your CPE record automatically, this doesn't seem to happen any more. The CPE portal is ridiculous, it won't let you enter the CPE's yourself if it is less than 5 days since you completed the CPE and after 5 days you get the "Request Assistance" option as your only way forward which of course does not work ! I have emailed member support services repeatedly and get no response. My 3 year membership cycle is up in a few days so I guess I will be "de-certified" as I have read has happened to others so then I will have to fight it out with non-responsive member support services. All a bit disappointing as these issues seem to have been around for a long time and nothing has been done to fix them.

Strangely the website was able to take my payment without any issues whatsoever !

Re: CPEs posting

AlecTrevelyan — Fri, 28 Jun 2019 12:10:16 GMT

@SteveB wrote:
I'm having issues especially with CPE's related to ISC2 education/webinars etc that are supposed to update your CPE record automatically, this doesn't seem to happen any more. The CPE portal is ridiculous, it won't let you enter the CPE's yourself if it is less than 5 days since you completed the CPE and after 5 days you get the "Request Assistance" option as your only way forward which of course does not work ! I have emailed member support services repeatedly and get no response. My 3 year membership cycle is up in a few days so I guess I will be "de-certified" as I have read has happened to others so then I will have to fight it out with non-responsive member support services. All a bit disappointing as these issues seem to have been around for a long time and nothing has been done to fix them.

Strangely the website was able to take my payment without any issues whatsoever !

Sounds like you're selecting "Yes" to the option "Have you fulfilled a CPE offered by (ISC)²" when manually adding the CPEs - this option is known to be problematic.

Please follow the steps shown in the link below to manually enter all Group A CPEs:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

These steps uses known "working" options.

Re: CPEs posting

SteveB — Fri, 28 Jun 2019 14:18:33 GMT

Thanks Alec, you are right I was selecting "Yes" to the option "Have you fulfilled a CPE offered by (ISC)²". I am aware that I can work around the issue but thanks for letting me know that it is a legitimate solution. I was a bit concerned about entering ISC2 CPEs as non-ISC2.

Re: CPEs posting

AlecTrevelyan — Fri, 28 Jun 2019 15:32:16 GMT

@SteveB wrote:
Thanks Alec, you are right I was selecting "Yes" to the option "Have you fulfilled a CPE offered by (ISC)²". I am aware that I can work around the issue but thanks for letting me know that it is a legitimate solution. I was a bit concerned about entering ISC2 CPEs as non-ISC2.

Apparently, people were confused by the old CPE portal and didn't know if they should be submitting CPEs as Group A or B.

So the whole idea behind the multiple selection options (e.g. Have you fulfilled a CPE offered by (ISC)²) when submitting a CPE through the new portal is to guide people through the process so they end up submitting the appropriate CPE types (i.e. Group A or B) with some of the text fields being prepopulated, but somehow they managed to create a bit of a minefield!

Ultimately, there are only two types of CPEs (i.e. Group A and B) so the rest of what gets submitted (i.e. the prepopulated fields defined by your selections) is largely irrelevant.

Re: CPEs posting

wave2 — Sat, 29 Jun 2019 06:06:07 GMT

I'm also having issues posting CPE's.

The InfoSec Magazine ones never got added and when I asked member support for help I was told to mail in the certificate - that was 11 days ago.

I also asked for an update on the portal as I have had outstanding audit's now for months.

Would just be nice to hear that issues are being addressed and not ignored...

Re: CPEs posting

cJAY — Wed, 22 Jan 2020 15:24:38 GMT

This must still be an issue. I have competed multiple CPE (Think tank, magazine and e-symposium) via (ISC)2. This was a week ago, and none of them have shown up in my portal.

How long should this take?

Re: CPEs posting

Kkozlows — Wed, 22 Jan 2020 15:27:24 GMT

I ended up submitting the ones that I was missing myself.
Karen

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Re: CPEs posting

cJAY — Wed, 22 Jan 2020 15:29:06 GMT

Did they every show up as duplicates?

Re: CPEs posting

cJAY — Mon, 27 Jan 2020 20:18:40 GMT

FYI: I was not pressed for time, so I decided to wait and see. After a week and a half, all of my CPEs showed up in my dashboard. They do flow automatically, they just take time.

Anyone who entered them manually, i suggest you check for duplication.