topic Re: Member support really sucks in Member Support

Member support really sucks

fuatu — Sun, 02 Jun 2019 12:19:04 GMT

I am waiting reply from membersupport emails for 15 days.

I emailed twice still no reply.

The member support is really bad and indeed there is no member support.

I am not waiting any improvement or any solution anymore.

Just writing here to express my feelings.

Re: Member support really sucks

Shannon — Mon, 03 Jun 2019 05:13:17 GMT

There've been so many posts here related to inadequate Member support that I'm beginning to think that I've been blessed with a timely & efficient response to all my requests. Apparently not everyone has had the same good fortune.

(Then again, I last contacted them in 2018; perhaps things have changed)

@fuatu, send a private message to @amandavanceISC2 here for assistance, assuming it isn't too late...

Re: Member support really sucks

amandavanceISC2 — Tue, 04 Jun 2019 12:57:08 GMT

@fuatu I'm sorry to hear you have not reached anyone. As @Shannon has mentioned, please email me directly with any questions.

Amanda Vance

avance@isc2.org

Re: Member support really sucks

fuatu — Sun, 16 Jun 2019 10:19:58 GMT

Hi Amanda, Hi Shannon,

Thanks a lot for the support. I finally got a reply after 3 weeks and the issue for already submitted CPEs resolved. However the technical problem persists. Below is the problem I have.

"Even I use the correct dates in term it assumes that the submission is for an older term and auto rejects it."

Kind Regards,

Fuat

Re: Member support really sucks

amandavanceISC2 — Thu, 20 Jun 2019 15:02:17 GMT

@fuatu Are you still experiencing this issue? If so, please email me at avance@isc2.org and I will look into the account. Please try clearing the cache and cookies and trying again.

Best Regards,

Amanda Vance

Re: Member support really sucks

jtaylor2035 — Fri, 21 Jun 2019 00:53:11 GMT

Hi Amanda,

I am having the same problem - long time member, and after receiving a physical mailing telling me to pay up my AMFs, etc. when I logged in the site had changed and I was now listed as "non-member" even though the verification still shows me. I have left 3 messages with the number for the US which says someone will call in 3 business days, and sent two emails to the support for members and zero response. I emailed you directly at your address, avance@isc2.org, can you please, please help me out, I would be very grateful.

Thanks,

Jeff

Re: Member support really sucks

amandavanceISC2 — Fri, 21 Jun 2019 11:12:23 GMT

@jtaylor2035 To confirm, I did receive your email last night and will respond to you today.

Best Regards,

Amanda Vance