topic ISC2 Customer Service in Member Support

ISC2 Customer Service

andyp — Tue, 30 Apr 2019 20:37:00 GMT

I cannot reach customer service by email or phone after numerous attempts, and I cannot generate a new password online. No one answers the phone, returns my VM, or responds to may email. I owe ISC2 money and want to pay the overdue balance.

Any suggestions???

Re: ISC2 Customer Service

Shannon — Tue, 30 Apr 2019 20:48:42 GMT

@andyp, I trust you've retained the emails you sent them, along with any kind of acknowledgements you may have received --- in case you want to facilitate all this later.

(In case you haven't done so already, make sure the responses aren't ending up in your Spam bin)

@Caridad, could you provide some assistance with this?

Re: ISC2 Customer Service

denbesten — Wed, 01 May 2019 02:48:58 GMT

Another trick. I don't know where in the world you are, but (ISC)² is in Florida and they only work 09:00 to 17:00 US-Eastern. It might help to ensure you are calling during their business hours. Google "what time is it in Florida?" if you find timezone-math difficult,

Re: ISC2 Customer Service

amandavanceISC2 — Wed, 01 May 2019 12:39:03 GMT

@andyp Thank you for your post and I'm sorry to hear you are not able to reach anyone. Please email me directly from your primary email on file and include your member ID number and any questions you have and I will be happy to assist.

I look forward to hearing from you.

Best Regards,

Amanda Vance

avance@isc2.org

Re: ISC2 Customer Service

rstoecker — Wed, 01 May 2019 13:03:08 GMT

I've had the same response issue... emailed them a couple weeks ago about an issue paying my AMFs, emailed again and called.

Re: ISC2 Customer Service

amandavanceISC2 — Wed, 01 May 2019 20:43:29 GMT

@rstoecker Please also feel free to reach out to me directly and I will be happy to assist.

Best Regards,

Amanda Vance

avance@isc2.org

Re: ISC2 Customer Service

rslade — Wed, 01 May 2019 22:17:52 GMT

> andyp (Viewer) posted a new topic in Member Support on 04-30-2019 04:37 PM

> I owe ISC2 money and want to pay the overdue balance.
> Any suggestions???

Mentioning money is a really good tactic in order to get a response 🙂

Re: ISC2 Customer Service

Shannon — Wed, 01 May 2019 23:36:27 GMT

@rslade wrote:

Mentioning money is a really good tactic in order to get a response 🙂

hopefully the response will be fruitful & this won't end up as a 'nice try'

Re: ISC2 Customer Service

andyp — Thu, 02 May 2019 21:14:41 GMT

But it hasn’t worked.

Sent from Mail for Windows 10

Re: ISC2 Customer Service

amandavanceISC2 — Mon, 06 May 2019 14:49:43 GMT

@andyp Thank you for your response. I believe we already resolved this issue on Wednesday of last week. Are you running into any other issues?

Best Regards,

Amanda Vance

Re: ISC2 Customer Service

RH — Mon, 10 Feb 2020 17:14:42 GMT

I'm in the same boat and it's been really frustrating.... months of unreturned voice mail and email, and all I'm trying to do is pay them money so I can add a certification that I passed last September to my cv. And yes, I saved the emails and have been calling at various times during their business hours. I even tried getting through to them by going through the wonderfully well-manned training department and they were unwilling to do anything but provide the customer service phone number. Can't say I'll recommend DoD continues using this certification as a standard if it requires Active Duty service members to spend dozens of manhours trying to send payment.

Re: ISC2 Customer Service

Kaity — Wed, 12 Feb 2020 19:33:59 GMT

Did you talk to someone yet @RH ?