topic Re: Facing error while submitting CPE for InfoSecurity Quiz in Member Support

Facing error while submitting CPE for InfoSecurity Quiz

VinayRathee — Fri, 26 Apr 2019 02:59:09 GMT

Hi Team,

On 17th April I cleared InfoSecurity quiz for March/April 2019 magazine. It's been more than 5 business days since then. When i try to submit my CPE point, it doesn't get uploaded. Here is the steps i take:

1. Enter begin & end date as 17 April 2019

2. Select 'YES' in option 'Have you fulfilled a CPE offered by ISC2'.

3. Select 'Submitted on behalf' in 'CPE type' option.

4. Select ISC2 infosecurity magazine as my option.

5. Then i provide name & CPE points and browse to the certificate stored on my computer and click 'upload attachment'. It gets uploaded too.

6. When i click final confirmation checkmark and click 'Request assistance', nothing happens and the circle just keeps moving. The request never gets submitted. Tried from different systems.

Attaching the screenshot for your reference. Please help.

Re: Facing error while submitting CPE for InfoSecurity Quiz

dcontesti — Fri, 26 Apr 2019 06:57:48 GMT

@SamanthaO_isc2 can you pass to the right team?

Thanks

Re: Facing error while submitting CPE for InfoSecurity Quiz

Shannon — Fri, 26 Apr 2019 08:11:13 GMT

It's a bit weird that you have to use your own judgement to decide whether or not what you have completed is elibigle for CPEs --- but you can't rely on that or the documented procedure to submit the CPEs.

If you read this post, you'll see that when submitting CPEs that are offered from (ISC)2, you had to state that they weren't. (Effectively, for point 2 you'd have had to select 'no')

@amandavanceISC2, has this been corrected? So far I've been having such CPEs added automatically, but should I have to add them manually, I want to be sure.

@VinayRathee, in your case, they're to be added automatically, so you needn't have to decide if they are eligible. Anyways, before you add them, download & retain the quiz certificate for good measure. (For that, you'll have to login to your BlueSkyBroadcast account, and navigate to the certificates section under your profile.)

Should you ever end up getting audited, it's always best to have proof for any CPEs you added manually.

Re: Facing error while submitting CPE for InfoSecurity Quiz

AlecTrevelyan — Fri, 26 Apr 2019 08:15:31 GMT

Follow the steps in this link to add CPEs manually:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

Re: Facing error while submitting CPE for InfoSecurity Quiz

Caridad — Fri, 26 Apr 2019 16:00:53 GMT

Hello Vinay,

I am sorry you are having difficulties submitting the CPE credits for the magazine. We will be happy to assist you with the submission, can you please contact Member Services directly at membersupport@isc2.org.

Thank you.

Re: Facing error while submitting CPE for InfoSecurity Quiz

dcontesti — Fri, 26 Apr 2019 19:30:48 GMT

Thanks Caridad

Re: Facing error while submitting CPE for InfoSecurity Quiz

Caridad — Fri, 26 Apr 2019 19:35:12 GMT

You are most welcome.

Re: Facing error while submitting CPE for InfoSecurity Quiz

VinayRathee — Sat, 27 Apr 2019 06:56:26 GMT

Thank you all respected members @Caridad @dcontesti @AlecTrevelyan @Shannon

For new folks, it is very confusing. With time, I shall gain more insights and disturb you less 🙂

Re: Facing error while submitting CPE for InfoSecurity Quiz

VinayRathee — Sat, 27 Apr 2019 07:05:33 GMT

@Shannon Thank you for this useful advice..I am collecting completion certificates for my every CPE activity in case I am audited.

Re: Facing error while submitting CPE for InfoSecurity Quiz

AlecTrevelyan — Sat, 27 Apr 2019 08:34:25 GMT

@VinayRathee wrote:
Thank you all respected members @Caridad @dcontesti @AlecTrevelyan @Shannon
For new folks, it is very confusing. With time, I shall gain more insights and disturb you less 🙂

You're welcome @VinayRathee!

There are a few known issues with the new CPE portal that are being worked through. Until everything is 100% fully functional, as a workaround to the issues, just follow the steps in the link I posted if you need to manually submit Group A CPEs.

Once everything is fully functional you can then just follow the steps in the official documentation.

Re: Facing error while submitting CPE for InfoSecurity Quiz

amandavanceISC2 — Wed, 01 May 2019 20:36:18 GMT

@Shannon I apologize for my delayed response but you are correct, the error is coming from checking 'yes' to the event being sponsored by (ISC)². This is still being worked on, so you will continue to have to check 'no' to that question in order to submit CPEs.

Best Regards,

Amanda Vance

Re: Facing error while submitting CPE for InfoSecurity Quiz

Shannon — Wed, 01 May 2019 21:19:42 GMT

@VinayRathee wrote:
@Shannon Thank you for this useful advice..I am collecting completion certificates for my every CPE activity in case I am audited.

Don't mention it; like they say, hope for the best and prepare for the worst...

Also, it might help to track the CPEs on your side --- say, using a spreadsheet --- to record the dates, sources, number of CPEs accrued, status, etc...