topic Re: CPE posting issue in Member Support

CPE posting issue

HudsonRiver — Fri, 01 Feb 2019 20:11:22 GMT

I have been trying to submit a CPE I attended yesterday. However, after entering all the info when I click on "Save & Continue" the screen doesn't go anywhere. I can enter the dates at "CPE Activity Dates" and then it moves to "CPE Information". Once information is entered the screen doesn't go to ""Apply CPEs" section. I can click on Save and Exit or Back button or any other option but after clicking on "Save & Continue" its does not move to the next screen.

I have tried Edge and Firefox and both gave me the same problem. I have tried a different pc and ran into the same problem. After hitting Save & Continue the screen doesn't move to the next screen. The CPE is showing up as Pending and I can go back and Edit it but still the issue persists.

Any help will be appreciated.

Thanks

Re: CPE posting issue

HudsonRiver — Fri, 01 Feb 2019 20:18:27 GMT

After trying umpteenth time it finally went through.

Re: CPE posting issue

amandavanceISC2 — Tue, 05 Feb 2019 17:20:13 GMT

@HudsonRiver I'm sorry to hear about the issue you are running into with submitting CPEs. One thing that could be causing the error is the length of the fields (such as the author field, title, etc...). I would suggest trying to keep these fields short so you don't run into this issue. If this is not the issue, a work around we have found is to list the CPE under the category "Education Courses and Seminars" as the webinar category and a couple of others have been known to cause this error on some members accounts.

Best Regards,

Amanda Vance

Re: CPE posting issue

HudsonRiver — Tue, 05 Feb 2019 18:17:34 GMT

Thanks Amanda!

Re: CPE posting issue

cdc — Sat, 22 Jun 2019 01:23:02 GMT

I don't understand. Why are there "work arounds" for situations that intermittently work? Who created this software application and why aren't they held accountable to fix the code?

Re: CPE posting issue

Shannon — Sat, 22 Jun 2019 06:04:46 GMT

@cdc wrote:
I don't understand. Why are there "work arounds" for situations that intermittently work? Who created this software application and why aren't they held accountable to fix the code?

Before answering that we need to know what the objective of the system was. Pick one: -

To cater to all user requirements, providing a smooth experience so as to reduce the need to contact member support for assistance.
To stress-test users & gauge their endurance, while proving that member support can't always be relied on for timely assistance.

Assuming it's 1, the app has failed miserably, & we're all wondering when it's going to be fixed to address the issues.

However, perhaps it was 2 --- in which case it's been a booming success, so don't hope to see anything done about it....