topic Re: New Member Portal Dashboard - MFA is here! in Member Support

New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Wed, 19 Dec 2018 16:09:29 GMT

Anyone seen the new member portal dashboard? There's a link to it from the standard member home page, or you can click here:

https://www.isc2.org/Dashboard

It also allows you to enable MFA on your account under preferences - I've turned on the Google Authenticator option (others are available).

I saw this advertised on LinkedIn, but hadn't seen it mentioned on on here yet, so thought I'd let you all know about it!

Re: New Member Portal Dashboard - MFA is here!

denbesten — Wed, 19 Dec 2018 22:07:19 GMT

I saw it on Monday and managed to fubar my account by turning it on. My recommendation, do NOT change anything regarding authenticating to your (ISC)² account until the new login pages have had some time to settle in. I suspect that the canary for this fix will be that IE logins once again work.

My symptom is "username/password incorrect" when I attempt to authenticate (although both are auto-typed and/or pasted from my password safe). @amandavanceISC2 kindly has engaged the developers on my behalf.

Not to worry, I do have a work around that allows me to continue contributing to the community. The procedure is to first log into here in one window and then logging into the site I actually want in a second window. Through the magic of federation, I end up bypassing the faulty login page. Incidentally, this same trick works if one wants to login with Internet Explorer.

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Wed, 19 Dec 2018 22:45:08 GMT

It's been working well for me, but I'm not surprised some people are having issues given the recent track record of updates / upgrades!

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Wed, 19 Dec 2018 22:56:50 GMT

One issue I've just noticed with the new dashboard is the date shown for the when the fees are due is my end of cycle date and not when the next annual fee is due.

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Thu, 20 Dec 2018 14:50:29 GMT

Thank you both for passing along your feedback on the new Member Dashboard. Our team is looking into both of the issues that you have brought up.

Please feel free to continue leaving feedback about the new Dashboard here, we truly appreciate it.

Best,

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Thu, 20 Dec 2018 17:07:41 GMT

@AlecTrevelyan - our teams are wondering if it would be possible to get a screenshot of the section on the Dashboard that shows what fees are due. If you can grab a screenshot, you can email it directly to me at soconnor@isc2.org.

Thanks,

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Thu, 20 Dec 2018 17:09:50 GMT

Thanks Samantha!

Once the issue with the AMF date is fixed so it shows the annual due date, it seems this means you would have to load your active transcript, which is another 2 clicks and some loading screens away, to see your 3-year end of cycle date - unless I'm missing something?!

On the old member home page there are 2 dates shown, the AMF annual due date and the CPE 3-year cycle date. I think it's useful to have both of those dates immediately viewable.

I know the visual representation of where you are with CPEs across the 3-year cycle on the new dashboard kind of replaces the 3-year cycle date, so I guess it's a preference thing, but for me that means I currently prefer the old member home page.

Glad to have MFA enabled though!

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Thu, 20 Dec 2018 17:15:26 GMT

Screenshot emailed as requested.

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Thu, 20 Dec 2018 17:39:41 GMT

Thank you for sending that along and for your further comments on the dashboard.

Re: New Member Portal Dashboard - MFA is here!

Mehranmt — Thu, 27 Dec 2018 16:53:44 GMT

Hello,

I am a new member, I have been trying to print my Member Digital Certificate from the new dashboard, but it just generates a blank green page. The MFA is working fine for me.

Thanks,

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Thu, 27 Dec 2018 19:22:30 GMT

Hi and welcome!

I believe the URL for the digital certificates is the same whether you are accessing the link via the old member home page or though the new dashboard - even if you're using the extra link in the new profile section of the new dashboard.

So I suspect you're suffering from another issue, but it would be interesting to know if it's working when using the old member home page to narrow down if it truly is an issue with the new dashboard?

I've heard of other members having issues with some of the certificates they should be seeing not appearing when they click the link, but blank green pages is a new one!

Re: New Member Portal Dashboard - MFA is here!

Mehranmt — Fri, 28 Dec 2018 18:24:05 GMT

Hello,

Thank you for your response, it seems I needed to wait until they become available. I already received my acclaim budget today but need to wait for the digital certificate.

Happy Holidays!!!

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Tue, 15 Jan 2019 21:29:58 GMT

Hi @SamanthaO_isc2,

I've been using the new dashboard for a little while now and I'm getting used to it. I just have a minor annoyance to report:

The links to the CPE portal from the new dashboard open the portal in the same window, which is a slight problem as there's no link to get back to the dashboard from within the portal, so you end up needing to hit the back button on your browser a few times to get back to the dashboard after you've finished.

When you access the CPE portal from the old home page it opens in a new tab so you can just close it down afterwards.

Can the links to the CPE portal from the new dashboard be set to open in a new tab, or can a link be added back to the dashboard from within the portal please?

There is a similar issue with the endorsement portal, but at least there is a link back to the old home page on there.

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Tue, 15 Jan 2019 21:42:37 GMT

Thank you for sending along this feedback, @AlecTrevelyan. I will pass this along to the team for you.

Keep the feedback and suggestions coming!

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Tue, 15 Jan 2019 22:14:21 GMT

Hi @AlecTrevelyan,

Our teams have implemented this change - the CPE Portal should now open in a new window for you.

Thank you again for letting us know about this request. Please do not hesitate to send any other feedback our way.

Best,

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Tue, 15 Jan 2019 22:50:22 GMT

Thanks @SamanthaO_isc2,

Very fast service!

Just to confirm, when clicking on the CPEs link in the navigation bar it now opens in a new window, but I note clicking on the View Details button(s) in the CPE Status section(s) still opens the CPE portal in the same window - I'll stick to clicking on the CPEs link but thought I'd let you know.

I also note the AMF status has completely gone now - not sure if that's just for me? (I know I was seemingly the only one having issues with the AMF due date being incorrect.)

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Fri, 18 Jan 2019 10:10:24 GMT

I logged in this morning and saw the AMF status has now reappeared for me, and now shows the correct annual due date!

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Mon, 04 Feb 2019 20:03:26 GMT

Hi @amandavanceISC2 and @SamanthaO_isc2,

Do you know if there have been any issues reported today with the new dashboard?

My dashboard is not loading properly at the moment. I can login ok, can access everything ok, it's just the initial graphical view of my CPE status doesn't load so I can only see the message about the AMF changes. I've tried different browsers and clearing cookies etc.

Is this happening for anyone else?

Re: New Member Portal Dashboard - MFA is here!

SamanthaO_isc2 — Tue, 05 Feb 2019 17:05:01 GMT

Hello @AlecTrevelyan ,

I have not heard of any other reports about this; however, I have forwarded your post over to our team to see if they have anything they might be able to add. Are you still experiencing these issues today?

Thanks,

Re: New Member Portal Dashboard - MFA is here!

AlecTrevelyan — Tue, 05 Feb 2019 17:40:21 GMT

Hi @SamanthaO_isc2,

Yes, it's still the same at the moment.