topic Can't download cert pdf in Member Support

Can't download cert pdf

spiceian — Tue, 05 Feb 2019 01:35:56 GMT

Hello,

I completed all my required CPES for the last three years. I also just paid all outstanding dues. but I'm unable to see my certification. When I go to verify my cert it says it expired. Who can I contact to fix this?

Ian

Re: Can't download cert pdf

ro83 — Tue, 05 Feb 2019 03:39:23 GMT

You can connect with Member Services via e-mail membersupport@isc2.org in this case.

Re: Can't download cert pdf

amandavanceISC2 — Tue, 05 Feb 2019 17:10:42 GMT

@spiceian If your three-year cycle hasn't expired yet, you will not have an updated certificate until it does. Once members have met the three-year CPE and AMF requirements, their certification will renew on the first business day following the expiration. You will receive a confirmation email on that day with your new cycle dates. Once you receive that, the digital certificate will have the updated information.

Best Regards,

Amanda Vance