topic Re: Printing Digital Certificate in Member Support

Printing Digital Certificate

jtquinn — Fri, 27 Apr 2018 20:06:10 GMT

Hello everyone,

Under Member Benefits it states we can print our digital certificate from our Profile but I can not find where under my Profile. Does anyone know where that function is located in our profiles?

Re: Printing Digital Certificate

userblei — Sat, 28 Apr 2018 08:02:51 GMT

MEMBERS --> Digital Certificates

Re: Printing Digital Certificate

Thalpius — Sat, 28 Apr 2018 11:04:32 GMT

From the FAQ:

Q: Can I get a soft/digital copy of my certificate?

A: Yes, you can download a PDF copy of your certificate from the (ISC)2 website. After logging into your member profile, please hover over ‘Members’ on the green taskbar, and select ‘Digital Certificates’ from the drop-down.

Source: https://www.isc2.org/Frequently-Asked-Questions

Re: Printing Digital Certificate

jtquinn — Mon, 30 Apr 2018 11:38:01 GMT

Thank you.

Re: Printing Digital Certificate

vats — Thu, 24 Jan 2019 17:32:38 GMT

Hi All,

What is the reason getting blur image while downloading the Digital certificate?

Member--->Download Digital Certificate

Any help/suggestion?

Re: Printing Digital Certificate

amandavanceISC2 — Thu, 24 Jan 2019 17:58:39 GMT

@vats Thank you for inquiry. Please note, the certificate will look like that if your certification cycle has not yet started, or your are an Associate of (ISC)2. If you are a member and your cycle begins on February 1, 2019, that is when you will be able to download the certificate. If you are an Associate, that is a status, so certificates are not provided.

Best Regards,

Amanda Vance

Re: Printing Digital Certificate

Chigo58 — Thu, 31 Jan 2019 10:29:48 GMT

Hi @amandavanceISC2 - i believe my cycle has started and my AMFs have been paid - yet when I try to access the digital certificate i get a blank green screen. Is this normal? How can I download the member digital certificate for reference please?

Re: Printing Digital Certificate

AlecTrevelyan — Thu, 31 Jan 2019 10:36:44 GMT

Cycles tend to start on the first day of the month following the date your endorsement application was approved. If you have recently had your endorsement approved (i.e. this month) then your cycle will start tomorrow.

Not sure about exact timings but ISC2 is headquartered in Florida so you'll probably need to factor the time zones into it if you're being precise and you don't live in the east coast time zone!

Re: Printing Digital Certificate

Chigo58 — Thu, 31 Jan 2019 10:40:41 GMT

Ok - thank you - that makes sense then.

Re: Printing Digital Certificate

amandavanceISC2 — Thu, 31 Jan 2019 12:15:12 GMT

@Chigo58 Thank you for your inquiry. As @AlecTrevelyan mentioned, the cycle start dates are always the first of the month following your approved endorsement notification. If you were approved this month, your cycle start date will be February 1, 2019 (tomorrow). Tomorrow you should be able to download the actual certificate and a physical copy will also be mailed.

Best Regards,

Amanda Vance

Re: Printing Digital Certificate

Chigo58 — Thu, 31 Jan 2019 12:18:04 GMT

Thanks for clarifying! Good day.

Re: Printing Digital Certificate

CraginS — Thu, 31 Jan 2019 15:24:17 GMT

@amandavanceISC2 wrote:
@vats Thank you for inquiry. Please note, the certificate will look like that if your certification cycle has not yet started, or your are an Associate of (ISC)2. If you are a member and your cycle begins on February 1, 2019, that is when you will be able to download the certificate. If you are an Associate, that is a status, so certificates are not provided.

Best Regards,
Amanda Vance

Amanda,

What has happened to the suggestion to move away from the term digital certificate for the PDF files of our certification documents? As a reminder, and to inform others who missed it, we discussed the problems with that term last August and September in the Member Support thread

Mis-Used Term on (ISC)2 Site - "Digital Certificate"

In September you said, "Thank you for your suggestion! I will bring this to management for review to see if we can update the wording."

To avoid confusion with digital certificates used for PKI signing, encryption, TLS servers, etc, how about changing to "PDF Certificate?"

Thanks,

Re: Printing Digital Certificate

amandavanceISC2 — Thu, 31 Jan 2019 15:28:51 GMT

@CraginS To confirm, the suggestion was sent to management; however, we cannot implement every suggestion that is made. That is not to say that this will not be updated down the road as we are making a lot of updates to the website in 2019.

Best Regards,

Amanda Vance

Re: Printing Digital Certificate

s_t — Tue, 19 Feb 2019 15:41:46 GMT

Hi, what if I have multiple certificates?
The Members/Digital Certificate link points to the first one. How can I download the second?

This can be crucial as paper certificate for CISSP never arrived so I had to download and print it. I'd like to have this opportunity for CCSP cert as well.

Please advise

Re: Printing Digital Certificate

AlecTrevelyan — Tue, 19 Feb 2019 17:36:31 GMT

You should have contacted support to say your paper cert never arrived so they could have sent out another one. I believe they start charging for them if you ask for more than one replacement though.

In terms of the downloadable version, when you have multiple certs the download will have multiple pages, one for each cert.

EDIT: I have heard of someone with multiple certs whose certs didn't all appear in the download for some reason. If you definitely can't see all of your certs when you download them you need to contact support.

EDIT2: Just found the thread talking about missing certificates and there was a general issue that has now been resolved. So either the issue has returned or your cycle for your CCSP hasn't started yet. The certificate is not available until the cycle starts:

https://community.isc2.org/t5/Member-Support/Digital-Certificate-Availability/td-p/17164

Re: Printing Digital Certificate

amandavanceISC2 — Thu, 21 Feb 2019 20:44:08 GMT

@s_t As @AlecTrevelyan mentioned, this could be a couple of things. If your CCSP cycle hasn't started yet, that is why you only have one; however, the digital certificates are all on one PDF (this gets missed a lot), so you'd have to scroll to see the other one (once the cycle begins). If you have not received your CISSP certificate within 12 weeks of the cycle start date, please email me directly from your primary email address and include your inquiry and member ID number and I will look into this.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Printing Digital Certificate

Hrishikant — Mon, 11 Mar 2019 17:54:15 GMT

Guys,

I am not able to see my certificate, It just showing me the green pdf file only. Can anyone have the clue?

Regards

Rishi

Re: Printing Digital Certificate

AlecTrevelyan — Mon, 11 Mar 2019 22:12:42 GMT

It's been mentioned in this very thread a couple of times already...

I'm guessing that you are newly endorsed and your certification cycle hasn't started yet.

The downloadable certificate will not be available until your cycle starts, which is typically the first day of the month following the date when your endorsement was approved.

Re: Printing Digital Certificate

Konstantinos776 — Fri, 28 Jun 2019 17:44:06 GMT

Hi,

I have exactly the same problem.

Moreover, after being a member for years, I have somehow been labelled as 'non-member' all of a sudden

(fees paid and everything in order).

Any suggestions?

Re: Printing Digital Certificate

amandavanceISC2 — Fri, 28 Jun 2019 17:45:34 GMT

@Konstantinos776 Please email me with your primary email address on file as well as your member ID number and I will check into your account.

Best Regards,

Amanda Vance

avance@isc2.org