topic Re: CPE Portal in Member Support

CPE Portal

agroll — Sun, 20 Jan 2019 16:56:44 GMT

PLEASE, PLEASE fix the CPE portal!

Or put it back to the way it was before it got redone.

This is really unworthy what everyone believes the value of the certifications are.

Re: CPE Portal

rslade — Mon, 21 Jan 2019 19:41:08 GMT

> agroll (Newcomer I) posted a new topic in Member Support on 01-20-2019 11:56 AM

> PLEASE, PLEASE fix the CPE portal! Or put it back to the way it was before it
> got redone. This is really unworthy what everyone believes the value of the
> certifications are.

I may disagree with every word this man has said, but I will defend, to the death if
necessary, his right to say it ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
The presence of those seeking the truth is infinitely to be
preferred to those who think they've found it.
- `Monstrous Regiment,' Terry Pratchett
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
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https://is.gd/RotlWB

Re: CPE Portal

PW2 — Tue, 22 Jan 2019 03:19:35 GMT

Very Frustrating that the CPE portal is not working properly. I'm glad to know that it is not just me. I tried to get access from both home and work computers thinking it was something in my settings that I did not know how to fix.

Re: CPE Portal

amandavanceISC2 — Tue, 22 Jan 2019 13:08:45 GMT

@agroll Thank you for your post and I'm sorry to hear you are experiencing issues with the CPE portal. Please note, we are working on quite a few updates to the CPE portal that will be rolled out within the coming months. These updates are to fix any bugs and make improvements to the user experience. We apologize for the inconvenience.

Best Regards,
Amanda Vance

Re: CPE Portal

PW2 — Fri, 25 Jan 2019 22:25:08 GMT

I understand you are working on the portal and it may be a couple of months before we can add credits through the portal. Is there another way to submit credits from group B that are not automatically added while waiting on the portal. I attended several seminars last year and would have hours for both group A and B to add to get to my 40 for my first year, but am unable to submit with the portal errors. I realize I will be able to get all of the hours from ISC2 for this year and possibly be able to submit those hours in future years, but I would like to be able to add what I have now and then continue working on the rest of the required hours.

Re: CPE Portal

amandavanceISC2 — Mon, 28 Jan 2019 13:15:23 GMT

@PW2 What exactly is the error/issue you are receiving when submitting CPEs? Please send me screenshots and the steps you are taking to my email (avance@isc2.org), and I will look into your account as you should have no issues submitting CPEs. Once I know the error you are receiving, I will be able to advise on how to submit CPEs.

Best Regards,

Amanda Vance

Re: CPE Portal

agroll — Mon, 28 Jan 2019 13:51:24 GMT

it seems the correct way to submit CPEs after completing a course offered by ISC2 is to click NO to the "Have you fulfilled a CPE offered by (ISC)²" question.

Using the other way there are no error messages. One can simply not save it and clicking "request assistance" doesn't do anything at all. Then after refreshing the site whatever had been inputted shows under something completely different.

But, as mentioned the above works.

Thanks.

Re: CPE Portal

deftjogger — Wed, 30 Jan 2019 01:53:12 GMT

I agree. The old CPE interface was much faster to get in and get out of. Bring it back, please.

@agroll wrote:
PLEASE, PLEASE fix the CPE portal!

Or put it back to the way it was before it got redone.

This is really unworthy what everyone believes the value of the certifications are.

Re: CPE Portal

GizmoGotNet — Tue, 12 Feb 2019 18:25:58 GMT

Yes, this definitely needs to be fixed. I've got CPEs that are 'hanging in limbo' now! There are two issues of InfoSec Magazine that I haven't received CPEs for. I even went in and asked for credit using this system (and that has now been over a month since I've asked for them -- including submitting my certificate AGAIN), and it hasn't been addressed yet. Is there anyone even looking at that backlog, because when I submitted, it said that it could be a few days... but a month? Thanks!

Re: CPE Portal

amandavanceISC2 — Tue, 12 Feb 2019 18:32:37 GMT

@GizmoGotNet Please note from above comments, the key is to check 'No' to (ISC)² sponsored event. Unfortunately, checking 'yes' is not working properly. To submit please use the instructions below.

Enter begin/end date
Select 'No' to (ISC)² sponsored event (even if it was, always check no)
Education (tab)
- 'Online webinars, podcasts and other online training'
  - eSymposium - 3 CPEs
  - InfoSecurity Professional Magazine - 2 CPEs
  - Webinars, podcasts, etc... - 1 CPE per hour of attendance

Best Regards,

Amanda Vance

Re: CPE Portal

daveheck — Fri, 08 Mar 2019 01:03:29 GMT

I still have a CPE since last July waiting to be evaluated. I've stopped submitting them because nothing ever gets evaluated.

Re: CPE Portal

Cybert — Fri, 08 Mar 2019 09:07:45 GMT

Most frustrating to have to spend several hours to find a workaround for submitting the CPE. Why is there no proactive communication about this know error? Why not replace the guides with a guide that represent the current situation.

To be frank and direct, I'm not impressed by the administrative processes of ISC2:

* Never received a detailing of exam results, never got a response to my mailed request.

* Endorsement took forever

* Acclaim took several weeks, with other institutes it is max 2 days.

* Digital certificate only run on first day of month, so received 3,5 months after passing exam. with other institutes it is mostly upon successfully passing endorsement phase.

* Not able to change name or at lees choose a way to display your name correct, Name change still pending several weeks yet.

* Still not received the announced welcoming package and physical certificate via the post office...

* This CPE drama is just another symptom of systems failing.

Is does not seem to be caused by the ISC2 representatives, who are willing to help. But it seems the people are just to busy compensating for the lacking systems. Hope it improves on the short term, it's not worthy of the certification it self.

Re: CPE Portal

AlecTrevelyan — Fri, 08 Mar 2019 09:42:10 GMT

@daveheck wrote:
I still have a CPE since last July waiting to be evaluated. I've stopped submitting them because nothing ever gets evaluated.

What do you mean by evaluated? CPEs once "properly" submitted go through an automated approval process which takes seconds - unless they have been selected for audit.

So do you mean waiting for audit, or are they listed as "pending"?

If they're pending then they are in draft status and need to be completed fully - check the CPE portal tutorial for details:

https://www.isc2.org/-/media/B0218C6D9688461F900A48B2BF42D549.ashx

But before you do that please check these posts which will give you some tips on how to resolve some potential issues you might encounter when submitting your CPEs:

https://community.isc2.org/t5/Member-Support/How-Where-to-enter-for-CPE-for-completing-an-online-class-from/m-p/16009#M3086

https://community.isc2.org/t5/Member-Support/CPE-posting-issue/m-p/18691#M3713

Re: CPE Portal

AlecTrevelyan — Fri, 08 Mar 2019 09:49:32 GMT

@Cybert wrote:
Most frustrating to have to spend several hours to find a workaround for submitting the CPE. Why is there no proactive communication about this know error? Why not replace the guides with a guide that represent the current situation.

To be frank and direct, I'm not impressed by the administrative processes of ISC2:
* Never received a detailing of exam results, never got a response to my mailed request.
* Endorsement took forever
* Acclaim took several weeks, with other institutes it is max 2 days.
* Digital certificate only run on first day of month, so received 3,5 months after passing exam. with other institutes it is mostly upon successfully passing endorsement phase.
* Not able to change name or at lees choose a way to display your name correct, Name change still pending several weeks yet.
* Still not received the announced welcoming package and physical certificate via the post office...
* This CPE drama is just another symptom of systems failing.
Is does not seem to be caused by the ISC2 representatives, who are willing to help. But it seems the people are just to busy compensating for the lacking systems. Hope it improves on the short term, it's not worthy of the certification it self.

Totally agree with most of the above in relation to the current state of things being below par since many of the system "upgrades", and the seeming unwillingness to formally acknowledge that by pinning the fixes to the known issues at the top of the forums.

Although, some of the things such as the downloadable certificate not being available until the cycle starts are just the way they choose to do it.

Also, if it's been more than the stated waiting time for the welcome pack to arrive you need to contact Support and they will send out another one if it's assumed to have been lost in the post.

I used to recommend the Live Chat feature for contacting Support but that's out of action at the moment, so seems the best way is currently through here by "mentioning" one of the admins in your post, as calls and emails seem not to be responded to in a timely fashion.

@amandavanceISC2 - Hi Amanda - please can we have a thread pinned to the top of this forum and the Certifications forum about current recommendations for posting CPEs?

EDIT: On a positive note, the endorsement queue is starting to reduce down now, so there is hope the rest of the systems will follow suit and start to improve!