topic How do we submit CPEs that are not automatically added with the CPE portal not working correctly? in Member Support

How do we submit CPEs that are not automatically added with the CPE portal not working correctly?

PW2 — Fri, 25 Jan 2019 22:15:33 GMT

Re: How do we submit CPEs that are not automatically added with the CPE portal not working correctly

amandavanceISC2 — Mon, 28 Jan 2019 13:22:25 GMT

@PW2 Thank you for your inquiry. To submit CPEs that are not automatically submitted on your behalf, please use the following instructions. Once you past the question that asks if the event was sponsored by (ISC)², you will need to check which of the 4 tabs fits the activity the best. For example, the Education tab has categories for webinars, podcasts, magazines, courses, etc..

Enter begin/end date
Select 'No' to (ISC)² sponsored event (even if it was, always check no)
- Select the tab that fits best
- Under each tab is a selection of categories. If you do not know which one to use, the general category is located under the 'Education' tab and is labeled as 'Online webinars, podcasts and other online training'

Best Regards,

Amanda Vance

Re: How do we submit CPEs that are not automatically added with the CPE portal not working correctly

PW2 — Tue, 12 Feb 2019 05:45:58 GMT

Amanda,

this would be great if I could get to the screen. I get a SAML error message and I don't get tot the screen with the tabs. I even tried to log on using both work and home computers, laptops, and Ipad. I get the same error message every time I log in. A co worker is also a CISSP and he logged in and was able to access the page you are referring to. He logged out and I logged in with my user name and password and it showed his credits instead of mine. I don't know what else to do.

I posted again tonight asking for either how to correct the error so that I can get to the page with the tabs and drop down menus to submit or an alternate way to submit credits.

Re: How do we submit CPEs that are not automatically added with the CPE portal not working correctly

PW2 — Tue, 12 Feb 2019 05:49:33 GMT

Amanda,

I do appreciate you trying to help, but I dont' think you understand the problem. Your answer would be great if I could get to the screen you are referring to. I can log into ISC2.org and when I got to members and select CPE credits, I get a SAML error message and I don't get to the screen with the tabs. I even tried to log on using both work and home computers, laptops, and Ipad. I get the same error message every time I log in. A co worker is also a CISSP and he logged in and was able to access the page you are referring to. He logged out and I logged in with my user name and password and it showed his credits instead of mine. I don't know what else to do.

I posted again tonight asking for either how to correct the error so that I can get to the page with the tabs and drop down menus to submit or an alternate way to submit credits.

Re: How do we submit CPEs that are not automatically added with the CPE portal not working correctly

amandavanceISC2 — Tue, 12 Feb 2019 15:15:12 GMT

@PW2 Thank you for your follow up. To confirm, I do understand the issue, however, it was not originally mentioned about the SAML SSO error. I will need to submit a ticket to have IT make an update to your profile that will resolve this issue. Please email me directly from your primary email on file and include your member ID number and I will submit the ticket. Once that is resolved, you will be able to enter CPEs using the instructions I provided.

Best Regards,

Amanda Vance

avance@isc2.org