topic Re: Double payment request on website in Member Support

Double payment request on website

MikeGlassman — Thu, 24 Jan 2019 06:07:47 GMT

So, I always pay my AMF's up front.

It helps me not have to worry about them all the time.

Normally, I pay, get online (once every few months) and see that I owe 0. Great.

This time, I paid, got a receipt, and see that I still owe 85$'s.

I noticed someone else also paid and is still being charged.

Someone needs to check the system or the accounting dept.

I am not going to pay twice.

Once is sore enough.

Re: Double payment request on website

kmfassanella — Thu, 24 Jan 2019 13:19:20 GMT

I saw this message this morning too. Not sure if it was some sort of hiccup, or if the new pricing for the CISSP AMF's triggered this. Not sure if you saw, but the annual maintenance fee's are going to be 125 per year after July 1st. Personally, I am not happy about this. No real explanation was given for the price hike and it just seems like a greedy cash grab to me.

Re: Double payment request on website

AMF_incredulous — Thu, 24 Jan 2019 14:49:44 GMT

I received an error when I paid my AMF online yesterday; yet the $85 was still deducted from my credit card.

This was before they announced the ludicrous 47% increase later in the day.

I contacted member support about the issue a number of times but to no avail i.e. no response.

And where has the Online Chat help gone? This was the only redeemable feature on the convoluted ISC2 website. Coincidence that this helpful feature disappeared at the same time of the fee increase?

And don't get me started on the AMF payment screen on their website. The early 1990's called ...... they want their code back.

Re: Double payment request on website

kmfassanella — Thu, 24 Jan 2019 15:13:39 GMT

What irritates me the most about all of this is how little you actually get when you pass the exam that is one of the toughest exams in the industry, and most prestigious . Your $700 exam fee and your now $125 dollar a year maintenance fee gets you:

- Welcome kit that has a membership card (a waste of plastic)

- A certificate

- A pin

No t-shirts...no coffee mug...no lanyard...not even a bottle opener. I get ungodly amounts of swag when vendors come and try to make a sales pitch, yet the organization I am shelling out tons of my hard earned money to can't even bother to give me something usable to remind me why I slaved for months to pass the exam.

I guess we are supposed to be happy for having the privilege of putting the acronym "CISSP" on our Linked In profile? The only positive I can see is if you have multiple ISC2 certifications you only have to pay the one fee and not a fee for every cert.

Re: Double payment request on website

towpro — Thu, 24 Jan 2019 16:31:51 GMT

I also always pay when my dues are due, and have always thought that was for the upcoming 1 year period.

My period starts in February. A couple weeks ago I paid one marked 1/31/2019. in my mind I was paying my 2019 dues in advance.

I quick phone call to isc2 and they tell me I am not correct and I just paid for last 12 months I had the certificate.

I questioned that I paid money to become certified, and I pay yearly to keep certified.

ISC2 said when I became certified, I only paid a testing fee, and at the end of the first year I was paying the dues for that past year :(. Now they want me to pay the current years dues in advance (before 6/30/19).

https://www.isc2.org/AMFs-Overview

Re: Double payment request on website

amandavanceISC2 — Thu, 24 Jan 2019 17:20:24 GMT

@MikeGlassman Thank you for your inquiry. Please note, although you have paid for the current three-year cycle, with the new change to the AMFs, your first year of the new three-year cycle will be due on the cycle start date. This is where the extra $85.00 is coming from (not technically extra).

Example:

Three-year cycle dates: February 1, 2016 through January 31, 2019

All AMFs are paid for the three-year cycle
All CPEs have been submitted
Member is set to renew on February 1, 2019 for a new three-year cycle

On February 1, 2019 when the member renews for a new three-year cycle, the first AMF of $85.00 will be due that day, to cover the first year AMF. There will be an invoice ready prior to February 1, 2019 so the payment can be made.

If you have any specific questions, please don't hesitate to reach out to me directly by sending a DM or emailing.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Double payment request on website

MikeGlassman — Sun, 27 Jan 2019 05:29:26 GMT

Amanda good day,
I sent you an email.
I am shocked that you think I need to pay an additional 85$'s when I already paid for 2019.
Someone at ISC2 has gone money mad and you are on the verge of losing members, and are too blind to see it.
To say it's not technically an extra payment is a blatant lie and an attempt to gain extra money. I will literally end up having paid 170$'s while people who pay the 125$'s will pay less.
I have been a member since 2004. It does not look like I will be a member in 2019 anymore.
Mike

Re: Double payment request on website

Shannon — Sun, 27 Jan 2019 12:49:21 GMT

@MikeGlassman, have you retained any confirmation emails or invoices from (ISC)2 following the payments made earlier? If yes, simply produce these for each of annual payments of $ 85, to demonstrate that you had indeed paid the dues, and (ISC)2 should accept that...

Re: Double payment request on website

nunez1795 — Mon, 28 Jan 2019 03:57:46 GMT

I must agree with your comments. I cannot make sense on how they think they can double their annual membership fees and think this will not affect their current memberships and new ones. How they justify this when you compare them to COMPTIA membership fees.

Re: Double payment request on website

Shannon — Fri, 01 Feb 2019 16:56:36 GMT

@amandavanceISC2, I require some clarification related to this, having just made a payment on the site.

For my last cycle, I made 3 payments of 85 USD each for the past 3 years, with the confirmation invoices shown below:

What I paid today were the renewal fees for the next cycle, which should be covering the 1st year, for which the amount showed as 85 USD. The invoice I got after the payment is shown below:

Payment for 2019 (1st Year)

On the member dashboard of the site, I see that my membership fees of 125 USD will be due on 01 March 2019, as shown below:

From your explanation to @MikeGlassman earlier in this thread, I understood that this reflects subsequent dues, which in this case, should be for the year 2020, due in 2020 --- so why is 01 March 2019 stated as the due date?

The details as I've understood them are shown in the table below. Please confirm the actual due dates of the AMFs for my 2nd and 3rd years of the cycle 01 February 2019 to 31 January 2021.

(Also, why is it that all the invoices for the 1st cycle have the same number, if they're different payments?)

Re: Double payment request on website

amandavanceISC2 — Fri, 01 Feb 2019 17:39:05 GMT

@Shannon Please disregard the number on the dashboard at this time since you made the payment for the first year of the new three-year cycle. On March 1, 2019 (once your three-year cycle renews), this should update to the correct total which would be $125.00 due March 1, 2020.

New three-year cycle - March 1, 2019 through February 29, 2022

Year 2: due March 1, 2020

Year 3: due March 1, 2021

Also note, there will not be an option to pay for an entire three-year cycle once you renew. Going forward it will just be one year at a time, at the beginning of each cycle year.

If you would like to discuss this further, please don't hesitate to email me.

Amanda Vance

avance@isc2.org

Re: Double payment request on website

Shannon — Fri, 01 Feb 2019 17:51:41 GMT

@amandavanceISC2, thanks for clarifying that...

Re: Double payment request on website

Monty99 — Tue, 26 Mar 2019 18:47:52 GMT

Hi Amanda, I have the exact same problem. I have paid in full for the previous three year cycle and I have just paid $85 for year 1 (2019) and I am still being told that I owe $85. Please would it be possible if this misleading payment demand is resolved as it is going to confuse and annoy a lot of members?

Re: Double payment request on website

amandavanceISC2 — Tue, 26 Mar 2019 19:39:27 GMT

@Monty99 Thank you for your comment. This should be resolved now. Please email me with your primary email address and member ID and I will check your account and give you an update on why it is showing that.

I look forward to hearing from you.

-Amanda Vance

avance@isc2.org

Re: Double payment request on website

Kemckinn — Wed, 11 Sep 2019 20:32:45 GMT

I absolutely agree that this is a blatant cash grab by isc2. For an organization that is supposed to represent ethics I fail to see this as anything other than unethical exploitation of your members. I paid my dues in March like I do every year and I received a notice that my certification had been suspended for non-payment of dues.

I thought perhaps I missed a payment so I called to be reinstated at which point to iearned that isc2 just decided to double their fee revenue this year by blackmailing its members.

Obviously I and most others will pay it so we do not lose our certification but it sets a very bad precedent and feels incredibly unethical on the part of the organization.

I like all other long-standing members are paying $170 this year with no discernable benefit.

Re: Double payment request on website

denbesten — Thu, 12 Sep 2019 02:38:54 GMT

@Kemckinn wrote:
I thought perhaps I missed a payment so I called to be reinstated at which point to I learned that isc2 just decided to double their fee revenue...

The AMF changes were quite the discussion on this community a few months back. Feel free to read (ISC)²'s announcement, and the primary discussion. Quite a few feathers were ruffled.

(ISC)² did sent out quite a few emails about this. You might want to look into why you did not get the bulk mailings over the past few months warning about the off-cycle payment requirement. Places to check are the "email preferences" on the (ISC)² web site and your "bulk mail" folder.

Oh, I see you joined today. Welcome aboard and we hope you stick around and join the actual security discussions. There is more to the community than just member support. In particular, check out the "industry news" and our other discussion boards. Also, drop by the "board of directors election" group to help understand who you would like to see elected to the board.

Re: Double payment request on website

APS — Sun, 08 Dec 2019 05:00:49 GMT

Hi Mate
Even I am facing same issue. I paid 85$ for next year AMC in advance however again a message appeared in my dashboard to pay 125$ and top of that ISC2 showed in acclaim that my badge is expired ( in my case 120 cpe were applied before time and payment done in advance)
I made the payment of $ 125 just to avoid revocation of certificate.
Looks like a glitch or ISC2 website is hacked ?