topic Re: Digital Certificate in Member Support

Digital Certificate

SMac — Thu, 16 Aug 2018 17:18:57 GMT

I was trying to download my digital certificate on the link given, which brings me to the the "View Profile" page, but I cant see any option there for the cert download. I´m just wondering where else I might look?

Re: Digital Certificate

amandavanceISC2 — Thu, 16 Aug 2018 17:25:48 GMT

@SMac To download your digital certificate, you will need to log into your (ISC)² account, hover over the 'Members' tab and then in the drop down you will see the link for digital certificates.

Best Regards,

Amanda Vance

Re: Digital Certificate

SMac — Thu, 16 Aug 2018 17:36:39 GMT

Thanks Amanda. That worked fine. Just to let you know that the email sent out in the "Explore your Member Benefits" customer support email links to the "View Profile" page.

Re: Digital Certificate

amandavanceISC2 — Thu, 16 Aug 2018 17:38:15 GMT

@SMac Thank you for bringing that to my attention! I will be sure to have this updated in the email.

-Amanda

Re: Digital Certificate

zaryab — Tue, 15 Jan 2019 10:22:39 GMT

Hi All,

I tried to download my digital certificate and only see green solid colour nothing inside PDF, i tried almost all browser .

Re: Digital Certificate

Shannon — Tue, 15 Jan 2019 16:49:54 GMT

Seemed ok when I downloaded it using the Print Member Digital Certificate option on the member profile page.

(I'm using Google Chrome, on which Java Script is enabled for the (ISC)2 site)

Re: Digital Certificate

zaryab — Tue, 15 Jan 2019 17:06:17 GMT

Tried that too, must be a problem with auto pdf generator of isc2 as its shows solid green page on acrobat reader.

Re: Digital Certificate

AlecTrevelyan — Tue, 15 Jan 2019 18:56:37 GMT

Someone else reported this same issue here:

https://community.isc2.org/t5/Member-Support/New-Member-Portal-Dashboard-MFA-is-here/m-p/17140#M3383

Then posted a follow up with the resolution here:

https://community.isc2.org/t5/Member-Support/New-Member-Portal-Dashboard-MFA-is-here/m-p/17372#M3391

Seems they were newly endorsed and the certificate just wasn't available yet.

Are you newly endorsed?

Re: Digital Certificate

zaryab — Tue, 15 Jan 2019 19:17:28 GMT

Its exactly same issue with the digital certificate as the links which you have provided,

yes I am newly endorsed.

Re: Digital Certificate

amandavanceISC2 — Wed, 16 Jan 2019 12:15:25 GMT

@zaryab Thank you for your inquiry. @AlecTrevelyan is correct, this is because you are newly endorsed and your cycle start date has not began. I will assume that means your cycle start date is February 1, 2019. On that day, you will be able to download the digital certificate.

Best Regards,

Amanda Vance

Re: Digital Certificate

amandavanceISC2 — Wed, 16 Jan 2019 12:15:29 GMT

Best Regards,

Amanda Vance

Re: Digital Certificate

jvansickler — Wed, 16 Jan 2019 15:11:02 GMT

Amanda,

Thanks for explaining the blank Certification. I have a related question: What dates will we see on our Certificate? Will it be the Cycle start/end dates or the Award date/Cycle end date?

Jim Van Sickler

Re: Digital Certificate

amandavanceISC2 — Wed, 16 Jan 2019 15:48:01 GMT

@jvansickler You will see the date you were awarded the certification and then your three-year cycle expiration date. Once your cycle ends, a new certificate will be mailed with an updated expiration date.

Best Regards,

Amanda Vance

Re: Digital Certificate

jvansickler — Wed, 16 Jan 2019 16:05:09 GMT

Amanda,

Thanks for the quick response! So, for the following scenario:

Date CISSP Awarded: 15 Jan 2019

Cycle Start Date: 01 Feb 2019

Cycle End Date: 31 Jan 2022

First Date Certificate can be printed: 01 Feb 2019

Dates Listed on Certificate:

Award Date (15 Jan 2019)

Cycle End Date (31 Jan 2022)

Is this correct? If so, can you post the scenario as a FAQ item? I bet it would save you a bunch of time not having to answer the same question again and again...

V/R,

Jim Van Sickler

Re: Digital Certificate

amandavanceISC2 — Wed, 16 Jan 2019 16:21:51 GMT

Jim,

Yes, that is the correct information that will appear on the certificate in your case. Thank you for your suggestion in adding this to the FAQs, I have sent this to management.

Best Regards,

Amanda Vance