topic Re: Unable to login via Internet Explorer in Member Support

Unable to login via Internet Explorer

mcnj — Thu, 13 Dec 2018 16:52:56 GMT

Anyone else having issues logging into the member site using Internet Explorer?

Ever since the recent changes, I'm not able to login. Chrome/Firefox are fine.

Re: Unable to login via Internet Explorer

rslade — Thu, 13 Dec 2018 19:41:42 GMT

> mcnj (Newcomer I) posted a new topic in Member Support on 12-13-2018 11:52 AM in

> Anyone else having issues logging into the member site using Internet Explorer?

Ummmm, no. I probably *do* have a machine around here somewhere that would
run Internet Explorer, but, other than as an academic curiosity, why?

> Ever since the recent changes, I'm not able to login. Chrome/Firefox are
> fine.

Why are you even trying to sign on with IE? I mean, seriously. You're a security
expert (or, if you are here, are supposed to be). If I was running a Website and
knew you were using IE I might forbid you, too ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Without software, a computer is just a lump of plastic; whereas
*with* software, it's a lump of plastic that can permanently
destroy critical data. - Dave Barry
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: Unable to login via Internet Explorer

Caute_cautim — Thu, 13 Dec 2018 19:50:34 GMT

Can you try another browser such as Microsoft Edge? Try clearing any cache or browser history, which may unclog Internet Explorer. A question of diagnostic engineering to work out where the fault lies.

Regards

Caute_Cautim

Re: Unable to login via Internet Explorer

mcnj — Thu, 13 Dec 2018 20:28:00 GMT

@rslade - IE is the standard approved browser at my employer. Besides, when one develops a website, they should make sure it works on all current browsers. To my knowledge, IE is not retired yet 🙂

@Caute_cautim Edge, Chrome, Firefox all work fine. I have tried IE from multiple systems, same issue. Once you enter your email address in the form field box and click the password form field, the username disappears. It's visible if you click back in the form field. However, once you hit submit, nothing happens

Re: Unable to login via Internet Explorer

Caute_cautim — Thu, 13 Dec 2018 21:17:50 GMT

@mcnj wrote:
@rslade- IE is the standard approved browser at my employer. Besides, when one develops a website, they should make sure it works on all current browsers. To my knowledge, IE is not retired yet 🙂

@Caute_cautimEdge, Chrome, Firefox all work fine. I have tried IE from multiple systems, same issue. Once you enter your email address in the form field box and click the password form field, the username disappears. It's visible if you click back in the form field. However, once you hit submit, nothing happens

I found this link: https://support.microsoft.com/en-nz/help/17454/lifecycle-faq-internet-explorer

"Customers had until January 12, 2016, to upgrade their browser after which time the previous versions of Internet Explorer reached end of support. End of support means there are no more security updates, non-security updates, free or paid assisted support options, or online technical content updates." So is it in the best interests of the organisation to keep running a browser which is end of support, with no further security updates etc? It appears to be a legacy system, which needs to be replaced - which could be a detriment to the organisation. Well on the surface it may appear to be.

Regards

Caute_cautim

Re: Unable to login via Internet Explorer

mcnj — Thu, 13 Dec 2018 21:54:54 GMT

It's running Windows 10 with latest IE. It's not a risk and not the solution to this issue.

Re: Unable to login via Internet Explorer

Caute_cautim — Thu, 13 Dec 2018 21:57:29 GMT

@mcnj wrote:
It's running Windows 10 with latest IE. It's not a risk and not the solution to this issue.

@mcnj. It sounds like a question of gathering the evidence and having the patience to go through a support call or certainly raise it as an issue with them directly.

Regards

Caute_Cautim

Re: Unable to login via Internet Explorer

denbesten — Fri, 14 Dec 2018 03:26:44 GMT

@Caute_cautim, the quote you supplied requires a bit more context...

What is the Lifecycle Policy for Internet Explorer?
Internet Explorer is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed. [...] Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system receives technical support and security updates, as shown in the following table:
Windows Desktop Operating Systems Internet Explorer Version
Windows Vista SP2 * Internet Explorer 9
Windows 7 SP1 Internet Explorer 11
Windows 8.1 Update Internet Explorer 11
Windows 10** Internet Explorer 11

[...]

What happens if customers did not move to the latest browser by the end of support on January 12, 2016?
Customers had until January 12, 2016, to upgrade their browser after which time the previous versions of Internet Explorer reached end of support. End of support means there are no more security updates, non-security updates, free or paid assisted support options, or online technical content updates.

Basically, Microsoft is saying those running Windows 7 will no longer receive support or maintenance for Internet Explorer 8, 9 or 10 and that the solution is to upgrade to IE11, which is supported on Win7 and was released through their normal "patch Tuesday" servicing cycles.

Since @mcnj reports that Edge works properly, we know he is running Win10 and therefore we also know his Internet Explorer is version 11 because that is the only IE ever released for Win10. Although there are no assurances that @mcnj is current on his maintenance, we do know that he is not fatally behind.

I think we can all agree with Microsoft's sentiment that staying current on maintenance is an important security control, independent of how much one may like or dislike a particular piece of software, the company, or their policies. Even Krebs agrees.

@mcnj hit the nail on the head with his comment, "[...] when one develops a website, they should make sure it works on all current browsers [...]" . Reporting this incorrect behavior is the correct answer. Tagging @amandavanceISC2 to ensure this gets noticed and reported to the proper personnel.

About the only thing I could add to what @mcnj already provided is to include the browser and OS version strings to maximize the chance of reproducing the problem. I can reproduce @mcnj's symptoms using IE 11.471.17134.0 on Windows 10 version 1802 (build 17134.471).

Re: Unable to login via Internet Explorer

Caute_cautim — Fri, 14 Dec 2018 03:52:01 GMT

It sounds and feels like a self-fulfilling prophesy.

Perhaps Quantum Chemistry would resolve it quicker and provide greater insights.

Regards

Caute_Cautim

Re: Unable to login via Internet Explorer

mcnj — Fri, 14 Dec 2018 04:25:40 GMT

I must be running IE6 on Windows 98

I "collected the evidence" before creating this thread. I planned on opening a support ticket, but figured I'd post it here first to share with the community. I'm pretty sure I have the troubleshooting part down. I didn't need my CISSP for that 😉

@denbesten thanks for testing. I'm running Windows 10 (1803), IE 11.285.17134.0

Re: Unable to login via Internet Explorer

Caute_cautim — Fri, 14 Dec 2018 04:37:22 GMT

My only comment is great that you have the capability to self diagnose the situation. Often these days, with no disrespect to you or any one else participating. Sometimes, many people find it very hard to do any self diagnosis at all, and have expectations that others will resolve their problems. Having a "thinking" for yourself ability is a absolutely essential ingredient to problem solving or having a go before requesting advice.

Regards

Caute_cautim

Re: Unable to login via Internet Explorer

amandavanceISC2 — Fri, 14 Dec 2018 19:08:09 GMT

@denbesten Thank you for bringing this to our attention. I have relayed this information to the appropriate team. As a workaround, some browsers may work in incognito/private mode for the time being. I apologize for any inconveniences.

Best Regards,

Amanda Vance

Re: Unable to login via Internet Explorer

baphilli — Tue, 18 Dec 2018 00:10:42 GMT

Same here. I was finally able to login via Chrome. IE just sits there after I enter my credentials. I can however do a 'forgot password' process, reset to the SAME password and login via IE. That works only for that current session and when I logout, I'm back to square one, but can repeat the forgot password process again successfully.

I am running Windows 7, installed the latest version of IE from Microsoft, deleted cache, history and cookies and any traces of past isc2.org activity, but still no resolution.

Windows Vista SP2 *	Internet Explorer 9
Windows 7 SP1	Internet Explorer 11
Windows 8.1 Update	Internet Explorer 11
Windows 10**	Internet Explorer 11