topic Error is returned when clicking 'Pay My AMFS' and ''MY PROFILE' pages in Member Support

Error is returned when clicking 'Pay My AMFS' and ''MY PROFILE' pages

kimfrancesco — Sun, 11 Nov 2018 13:53:51 GMT

Dear Member Support staff

Whenever clicking the 'Pay My AMFs' and 'MY PROFILE' pages, The below error message is always returned.

How can I fix it?

Error Message

An exception has occurred

Unable to Redirect to Web Portal, Session could not be established

Re: Error is returned when clicking 'Pay My AMFS' and ''MY PROFILE' pages

krisinmemphis — Sun, 11 Nov 2018 18:55:31 GMT

Same here

Re: Error is returned when clicking 'Pay My AMFS' and ''MY PROFILE' pages

amandavanceISC2 — Mon, 12 Nov 2018 17:22:17 GMT

@kimfrancesco Thank you for your inquiry. Unfortunately, this is a known issue we are actively working to resolve as soon as possible. We apologize for the inconvenience. If you are not able to pay via the website, you may call us at 866-331-4722 option 1 to pay over the phone with our Member Support staff.

Best Regards,

Amanda Vance