topic Re: Photos, photo/image uploads, avatars ... in Member Support

Photos, photo/image uploads, avatars ...

rslade — Mon, 09 Oct 2023 09:00:16 GMT

Right, something seems to be happening with images and photos.

The "Photos" function in the editor no longer seems to work, and selecting it seems to semi-lock the screen. (I'm using Firefox 62.0.2 under Windows 10 if that's relevant ...) I have found a weird sort of kludge that seems to work in terms of getting an image (from URL) into a posting, but...

Also, there used to be a place where you could see what images or photos you had uploaded. I vaguely recall it as being associated with profile pages, but I can't find it any more.

I tried looking in the avatar choice section, which I recall as listing pretty much all images uploaded, but now it seems to be somewhat limited ...

Re: Photos, photo/image uploads, avatars ...

CraginS — Sun, 04 Nov 2018 13:52:59 GMT

@rslade wrote:
Right, something seems to be happening with images and photos.

The "Photos" function in the editor no longer seems to work, and selecting it seems to semi-lock the screen.
...
Also, there used to be a place where you could see what images or photos you had uploaded. I vaguely recall it as being associated with profile pages, but I can't find it any more.

Can Amanda @amandavanceISC2 or Samantha @SamanthaO_isc2 please check on this problem? Grandpa Rob posted this item on November 1, and on Nov 4 I had exactly the same experiences, both with the frozen window and the non-existent list of uploaded images. I am using Chrome OS 70.0.3538.76 on a Chromebook.

Thanks.

Re: Photos, photo/image uploads, avatars ...

Shannon — Mon, 05 Nov 2018 03:05:57 GMT

I too was unable to upload pictures yesterday, while making another post here. (I'd assumed it was related to the existing session, but after clearing the browser history I found that wasn't the case.)

It's been quite a while since I attempted to upload images here, so no idea how long the feature's had issues

Re: Photos, photo/image uploads, avatars ...

SamanthaO_isc2 — Mon, 05 Nov 2018 21:13:03 GMT

Thank you all for reporting this to us. I am in the process of testing and reporting this to our vendor so that it can be looked into. If you would prefer, I can keep you all updated via this thread as I get more information on this.

Best,

Re: Photos, photo/image uploads, avatars ...

Shannon — Mon, 05 Nov 2018 23:20:21 GMT

@SamanthaO_isc2 wrote:
If you would prefer, I can keep you all updated via this thread as I get more information on this.

Please do that @SamanthaO_isc2; it would be appreciated.

Re: Photos, photo/image uploads, avatars ...

CraginS — Mon, 05 Nov 2018 23:25:07 GMT

@SamanthaO_isc2 wrote:
If you would prefer, I can keep you all updated via this thread as I get more information on this.

Using this thread to let everyone know the status is, I think, the preferred option.

Re: Photos, photo/image uploads, avatars ...

SamanthaO_isc2 — Thu, 22 Nov 2018 13:47:39 GMT

Thank you all for your patience on this. We believe we have narrowed down the cause of the issue and are working through the different options for a fix on this. We will have more information next week about the resolution and time frame for implementation.

Thanks,

Re: Photos, photo/image uploads, avatars ...

SamanthaO_isc2 — Wed, 28 Nov 2018 21:45:20 GMT

Hello everyone!

This issue should now be resolved and tested with the following celebratory gif! Feel free to test, if you have the time and let me know if you run into any issues. Thank you for letting us know and your patience while we worked on the solution.

Re: Photos, photo/image uploads, avatars ...

rslade — Wed, 28 Nov 2018 22:34:06 GMT

OK, let's give it a try ...

Ah. That looks good. OK, no with an image that hasn't been uploaded yet ...

Yup, seems to be working ...

Oh ... it's only money ...

Yup, even with a caption. So, one more for good luck ...

Re: Photos, photo/image uploads, avatars ...

rslade — Wed, 28 Nov 2018 22:36:00 GMT

Oh, and, apparently something in there earned me the "25 images uploaded/shared" badge ...

Speaking of the which ...

Re: Photos, photo/image uploads, avatars ...

Shannon — Thu, 29 Nov 2018 06:35:16 GMT

@rslade wrote:
Oh, and, apparently something in there earned me the "25 images uploaded/shared" badge ...

Speaking of the which ...

This isn't so bad --- imagine everyone being awarded a 'Patience' badge instead. Now to kill 2 birds with 1 stone...

Small

Medium

Large

(Qualification for this badge would require submitting CPEs till the portal issues have been addressed)

Re: Photos, photo/image uploads, avatars ...

rslade — Thu, 29 Nov 2018 16:31:05 GMT

OK, I'll submit for a "Large." I've been putting in CPEs this whole time ... (or trying ...)

Re: Photos, photo/image uploads, avatars ...

JohnR — Mon, 23 Dec 2019 14:38:21 GMT

Was this ever fixed? If so, how to you change to profile image?

Re: Photos, photo/image uploads, avatars ...

JohnR — Mon, 23 Dec 2019 14:45:17 GMT

Ah nevermind. I figured it out. In case anyone else was wondering you have to be in the Community section of the website to update your profile image; it doesn't seem like you can do it from the regular ISC2 member dashboard profile.