topic Re: Is the CPE Portal down? in Member Support

Is the CPE Portal down?

DavidS — Wed, 18 Jul 2018 12:54:29 GMT

I cannot access the CPE Portal, https://cpe.isc2.org/s/, at all over the last two days. The page header and footer load, but the middle page section just shows the CPE Handbook and FAQs buttons with two green arrows circling over the word LOADING... I have tried three different browsers with the same results. I need some help to submit my CPEs.

Re: Is the CPE Portal down?

amandavanceISC2 — Wed, 18 Jul 2018 13:26:51 GMT

Hello David,

Thank you for your inquiry and I apologize for the inconvenience. Please know, this is a known issue with some members and we are working to locate the source of the issue. We should have this resolved shortly; however, I do not have an exact ETA.

Best Regards,

Amanda Vance

Re: Is the CPE Portal down?

michaeldellario — Thu, 19 Jul 2018 16:24:53 GMT

Also having this problem as well-- this is annoying when the previous CPE portal was functional and easy to use.

Re: Is the CPE Portal down?

unixgeek21 — Fri, 19 Oct 2018 02:00:14 GMT

Hello, I'm also having the same issue...it just started like couple of days ago. Please help...

Re: Is the CPE Portal down?

justRick — Sun, 21 Oct 2018 20:32:29 GMT

Ouch. I started getting that error a week or so ago. Sounds like it's been going on for a while.

I'll put in a ticket, but if there are any known timelines to get this all resolved, let me know.

I keep a spreadsheet for audit purposes anyway, so I'll just keep track of activities there until it gets fixed. I won't bother venting about the new CPE portal page, since there seem to be a few threads about that on here and Reddit.

Rick

Re: Is the CPE Portal down?

Petro — Mon, 22 Oct 2018 03:18:17 GMT

I'm another user who is having problems--just started earlier this week.

ISC2's website has always been...less than I expect from a professional organization and it's not getting better (why is it EVERY SINGLE TIME I come to ISC2's website I have to acknowlege that they use cookies. Set the freaken cookie that I acknowledged it AND STOP BOTHERING ME.)

Re: Is the CPE Portal down?

meddinger — Mon, 22 Oct 2018 13:46:54 GMT

Add another one to this list . Tried on both IE 11 and Chrome. Both load the header/footer info, but get the 'loading' circle that never loads anything.

Re: Is the CPE Portal down?

uprightbob — Mon, 22 Oct 2018 17:46:01 GMT

Same here, for the past couple of days.

Re: Is the CPE Portal down?

Jasoncy — Mon, 22 Oct 2018 19:22:43 GMT

I am also having the same issue. I have tried to submit CPE's for last couple weeks with no success.

Re: Is the CPE Portal down?

SamanthaO_isc2 — Mon, 22 Oct 2018 21:03:27 GMT

Hello everyone,

We are currently working to resolve technical issues that may impact your ability to access/update your account or submit CPEs. We apologize for the inconvenience. If you require immediate assistance, please contact Member Services.

Re: Is the CPE Portal down?

Radioteacher — Tue, 23 Oct 2018 14:50:44 GMT

Thanks for the update. I have faith that the team will bring the CPE site online soon.

Paul

Re: Is the CPE Portal down?

rslade — Wed, 24 Oct 2018 17:57:00 GMT

> Radioteacher (Contributor I) posted a new reply in Member Support on 10-23-2018 10:50 AM in the (ISC)Â² Community :

> I have faith that the team will bring the CPE site online soon.

It's heartening to see that kind of faith can still exist in this world ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
A good listener is not only popular everywhere, but after a while
he gets to know something. - Wilson Mizner
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: Is the CPE Portal down?

denbesten — Wed, 24 Oct 2018 22:27:54 GMT

@rslade wrote:
> Radioteacher (Contributor I) posted a new reply in Member Support on 10-23-2018 10:50 AM in the (ISC)Â² Community :
> I have faith that the team will bring the CPE site online soon.
It's heartening to see that kind of faith can still exist in this world ...

Those of us with faith substitute worry with prayer. Those without faith can rest comfortably knowing that it only becomes an issue if portal stays down for more than 90 days beyond the end of their cycle.

The "interesting" thing will be if the records somehow get lost. Some of us have our own copy, and will merely grumble excessively as we reenter data. Those that did not keep parallel records will rightly be calling for heads to roll.

And yes, I am still getting the spinning green circle, 6 (calendar) days later.

Re: Is the CPE Portal down?

justRick — Sun, 28 Oct 2018 14:24:03 GMT

Hey all, I've been checking every day or so, and this morning I noticed that there is now a banner the indicates that they are working on the problem. In addition, I was able to successfully enter a pair of CPEs, and when you click view, you get a much better list of CPEs, sorted by date.

I don't know if this is an across the board fix, or if they are going through accounts with individual fix actions, but I'd give it a try.

Take care,

Rick

Re: Is the CPE Portal down?

denbesten — Sun, 28 Oct 2018 16:02:14 GMT

I too have been regularly checking.

The last time I checked with unsuccessful results was Thursday the 25th at about 13:00, USEDT. Today, I was able to successfully login and was also able to successfully file a CPE.

Re: Is the CPE Portal down?

amandavanceISC2 — Mon, 29 Oct 2018 17:35:56 GMT

All,

To confirm, the Loading error on the CPE page has been resolved. We thank you for your patience.

Best Regards,

Amanda Vance

Re: Is the CPE Portal down?

GP1 — Sun, 11 Nov 2018 23:05:38 GMT

The loading error is still occurring. I've been trying for the past two days (11/10/2018 and 11/11/2018) and it is not working.. 😞

Re: Is the CPE Portal down?

justRick — Mon, 12 Nov 2018 00:12:24 GMT

It was fixed for me a while back, and I just tested it successfully.

I'd put a ticket in with ISC2.

Regards,

Rick

Re: Is the CPE Portal down?

amandavanceISC2 — Mon, 12 Nov 2018 17:15:05 GMT

@GP1 I apologize for the inconvenience. Please know, we are working on a few improvements and the loading error should be resolved shortly.

Best Regards,

Amanda Vance

Re: Is the CPE Portal down?

Soheil — Sat, 28 May 2022 17:21:29 GMT

CPE Loading ... failure still exists and I'm running out of Grace time to submit my CPEs 😞

Could it be as a result of WAF detecting a risky string in the input text?