topic Re: Got error message after click on "Pay My AMF" in Member Support

Got error message after click on "Pay My AMF"

zaneliu — Fri, 19 Oct 2018 13:23:58 GMT

Dear member support,

I got the following error message after I click on "Pay My AMF".

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Error Message

An exception has occurred
E_WebportalSession:Unable to Redirect to Web Portal, Session could not be established

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Could you please advise how to fix the issue?

Thanks,
Zane

Re: Got error message after click on "Pay My AMF"

amandavanceISC2 — Fri, 19 Oct 2018 13:59:53 GMT

@zaneliu I apologize for the inconvenience. This is a known issue our team is actively working to resolve as soon as possible. Again, I apologize for the inconvenience.

Best Regards,

Amanda Vance

Re: Got error message after click on "Pay My AMF"

zaneliu — Fri, 19 Oct 2018 14:07:16 GMT

Hi Amanda,

No problem, thank you very much for the update.
I will pay AMF later.

Best regards,
Zane

Re: Got error message after click on "Pay My AMF"

amandavanceISC2 — Fri, 19 Oct 2018 19:36:16 GMT

@zaneliu It is my pleasure! Please know, you may also call us to pay over the phone at 866-331-4722 option 1.

Have a great weekend!

Amanda Vance