topic Re: ? on Member Statistics in Member Support

? on Member Statistics

CraginS — Sat, 04 Aug 2018 16:08:35 GMT

I just looked at the detailed statistics on my profile. What is a Solution and what is an Idea? I have none of either.

Re: ? on Member Statistics

rslade — Sat, 04 Aug 2018 17:03:13 GMT

> CraginS (Contributor I) posted a new topic in Customer Support on 08-04-2018

> I just looked at the detailed statistics on my profile. What is a Solution and
> what is an Idea? I have none of either.

Samantha posted something on "Solutions" recently, after they created "Tech
Talk." A solution is sort of like a kudo, except it is only turned on in Tech Talk.
You can mark somebody's reply as a solution to your post.

There seems to be something called an Idea Exchange. Since we can't create one,
any more than we can create boards, there isn't one on the "community."
(Which, somehow seems fitting ...)

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Assessment, but Risk Justification. We don't want to reduce risk
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Re: ? on Member Statistics

Shannon — Sun, 05 Aug 2018 02:59:34 GMT

@rslade wrote:

There seems to be something called an Idea Exchange. Since we can't create one,
any more than we can create boards, there isn't one on the "community."
(Which, somehow seems fitting ...)

If you try a search, there's an option to filter the result based on posts that are 'Ideas,' so it may be a pending feature, like you said.

Alternatively, if system allows moderators to mark our posts as 'Ideas' but no posts have been marked yet, it might be a cause for concern...

Re: ? on Member Statistics

SamanthaO_isc2 — Mon, 06 Aug 2018 14:07:16 GMT

Hello @CraginS,

Thanks for asking about these! As @rslade mentioned, the Solutions are on the new Tech Talk board only for now. This allows the person who posted the thread originally (in this thread, it would be @CraginS) to mark one or more of the replies as an answer. The solutions are then set apart from the rest of the replies and floated to the top of the thread to make them easier to find. We added solutions on the tech talk board to test out the feature as we saw a really good use case for this new board and to see if it could be implemented in other areas across the Community. If any of you would like to see these expanded to other boards, please let me know.

Ideas are something that right now we do not have in the Community, but we are thinking of adding in the future. The standard use case for Ideas is to allow for Feedback directly from Community members and allow others to upvote the idea (there is no downvoting) and comment on it. Many product-driven companies can use an area like this to help prioritize customer/member suggested enhancements to their product. If you think this would be a good addition to the Community, we would love to hear about it, too!

Let me know if you have any other questions about this, I am happy to help.

Re: ? on Member Statistics

rslade — Tue, 07 Aug 2018 00:08:06 GMT

> SamanthaO_isc2 (Community Manager) mentioned you in a post! Join the > Â Â Ideas are > something that right now we do not have in the Community, but we are thinking of > adding in the future. The standard use case for Ideas is to allow for Feedback > directly from Community members and allow others to upvote the idea (there is no > downvoting) and comment on it.Â Many product-driven companies can use an area > like this to help prioritize customer/member suggested enhancements to their > product. If you think this would be a good addition to the Community, we would > love to hear about it, too!

I strongly suspect that a huge number of the population here would love to see this implemented across the Board (as it were) in Customer Service ...