topic Re: You cannot submit any more CPEs for the chosen CPE Type in Member Support

You cannot submit any more CPEs for the chosen CPE Type

RoverGal — Sun, 01 Jul 2018 01:10:41 GMT

I'm getting this message no matter what selections I make on my CPE submission. This is my final day of my certification period and have additional CPEs to enter. I know I'm very close to the number needed, but not sure. I can no longer download my active CPE report to confirm.

"You cannot submit any more CPEs for the chosen CPE Type as you have met the threshold on all of your active certifications."

Please help!

Re: You cannot submit any more CPEs for the chosen CPE Type

green20151 — Sun, 01 Jul 2018 03:59:57 GMT

It just happened to me too! I am going to log out and log back in *after* I close all web browser windows/sessions. I figure it can't hurt. Then if the problem persists, I'm going email Member Services (I feel badly for them but that's another post). Good luck! Could it be their server just got overwhelmed?

Re: You cannot submit any more CPEs for the chosen CPE Type

green20151 — Sun, 01 Jul 2018 05:24:26 GMT

Could it be you actually have all the CPEs you needed to get submitted? Or?

Now other web pages in ISC2 are showing as unavailable too.

Re: You cannot submit any more CPEs for the chosen CPE Type

Shannon — Sun, 01 Jul 2018 06:06:24 GMT

@RoverGal, to be on the safe side, send an email to membersupport@isc2.org wherein you can:

Describe the issue your're facing, providing screenshots.
Ask them to clarify or confirm your current CPE status.

Once they reply, save their response for future reference, and also download current transcripts.

(It would also help to maintain your own record, because the info on the site can be inconsistent)

Re: You cannot submit any more CPEs for the chosen CPE Type

Halo88 — Sun, 01 Jul 2018 08:04:48 GMT

I'm dealing with the same issues.

@RoverGal wrote:
I'm getting this message no matter what selections I make on my CPE submission. This is my final day of my certification period and have additional CPEs to enter. I know I'm very close to the number needed, but not sure. I can no longer download my active CPE report to confirm.

"You cannot submit any more CPEs for the chosen CPE Type as you have met the threshold on all of your active certifications."

Please help!

Re: You cannot submit any more CPEs for the chosen CPE Type

Fareed — Sun, 01 Jul 2018 16:53:36 GMT

Under the current circumstances with all the issues with the CPE portal I urge you to get on the phone and call customer service +1.866.331.ISC2(4722) or +1.727.785.0189 they can actually see your CPEs and discuss any issue over the phone. Best of luck.

Re: You cannot submit any more CPEs for the chosen CPE Type

amandavanceISC2 — Mon, 02 Jul 2018 19:03:34 GMT

Hello everyone,

If you are receiving the CPE threshold error, this is due to your cycle being in the 90-day grace period. This is a known issue we are working to resolve as soon as possible. Not to worry, you can still enter your CPEs; however, they will need to be saved as drafts. To save as a draft, please follow the steps below.

Enter begin/end date
Select 'No' to "Is this an (ISC)² offered event?"
Select the best category
Complete the information on that page
Click 'Save & Exit'
1. This will put the CPE in draft status. You will not see the CPEs listed, so you would just continue onto the next entry

Once you have submitted all CPEs as drafts, please send me an email at avance@isc2.org (please include your member ID and primary email address) and I will approve the CPEs.

Best Regards,

Amanda Vance

Re: You cannot submit any more CPEs for the chosen CPE Type

RoverGal — Mon, 02 Jul 2018 21:15:02 GMT

Hi Amanda,

Thanks for your reply. I filled out all info except the comment area. I planned to go back to the draft to do that, but I can't see it anymore. Do you want me to enter it all again?

Re: You cannot submit any more CPEs for the chosen CPE Type

amandavanceISC2 — Tue, 03 Jul 2018 14:02:43 GMT

@RoverGal Thank you for your follow up. Please do not enter these again as they will end up as duplicates. Please email me at avance@isc2.org with your member ID number and primary email address and I will go in and approve the draft CPEs.

Best Regards,

Amanda

Re: You cannot submit any more CPEs for the chosen CPE Type

billclancy — Fri, 13 Jul 2018 21:27:28 GMT

I hope this was resolved and everyone is satisfied. Reading through these threads gives me the feeling that the ISC staff isn't happy with this either.

FWIW, eccouncil seems to be having a rough go at their web page change also. At this moment I'm thrilled that ISACA is still using the one they have. (Fingers crossed)

Re: You cannot submit any more CPEs for the chosen CPE Type

shall1569 — Tue, 17 Jul 2018 12:55:20 GMT

I had this yesterday!

It was actually due to my account going into the "grace" period.

Quick chat with support and they advised me how to resolve this.

To resolve this, I would have to click on "save and exit" when logging CPE credits

That correctly submitted the credits for approval and no errors!

Hope this helps anyone that comes across this in the furture

Sam

Re: You cannot submit any more CPEs for the chosen CPE Type

clyoneer — Sun, 22 Jul 2018 14:03:23 GMT

Reach out to member support. They are very, very good at responding to questions and inquiries. At least that has been my experience.

Re: You cannot submit any more CPEs for the chosen CPE Type

Chuxing — Thu, 26 Jul 2018 15:39:44 GMT

The new site's UI/UX design is definitely in need for improvement. The language is quite confusing. The multi-level/multi-page layout is really not necessary.

This should be a relatively easier fix, but do get users involved in review and testing.

Cheers,

Re: You cannot submit any more CPEs for the chosen CPE Type

MBO — Fri, 28 Jun 2019 22:49:13 GMT

Hello,

A year later, I face the same issue...

Unfortunately it is now the weekend. I hope (ISC)² will extend the grace period until monday so that I can reach the support...

Regards,

Mathieu

Re: You cannot submit any more CPEs for the chosen CPE Type

Fareed — Sat, 29 Jun 2019 18:38:24 GMT

Mathieu,

I am replying as I noticed that Amanda Vance hasn't written to you. That must be because it's the weekend. Don't want you to think nobody cares. If you've already done the CPE work then you have 90 days to submit and get the paperwork done. The staff on telephone support are great at helping with these issues. Let me know that this all gets taken care of for you. Relax till Monday. Fareed

Re: You cannot submit any more CPEs for the chosen CPE Type

amandavanceISC2 — Sat, 29 Jun 2019 20:16:10 GMT

@MBO Please feel free to email me directly at avance@isc2.org and I will do my best to assist you prior to Monday. Please include your primary email address on file as well as your Member ID number.

Best Regards,

Amanda Vance

Re: You cannot submit any more CPEs for the chosen CPE Type

MBO — Sun, 30 Jun 2019 15:09:47 GMT

Hello Amanda,

Thank you for your prompt answer. I just sent you an email.

Best regards,

Mathieu

Re: You cannot submit any more CPEs for the chosen CPE Type

Alimansour — Wed, 08 Jan 2020 10:44:07 GMT

Hi Amanda,

I had the same problem today and did what you suggested. I saved the CPEs and sent you an Email. Hope this issue is going to be resolved soon and thanks for your help.

Best

Re: You cannot submit any more CPEs for the chosen CPE Type

Fareed — Wed, 08 Jan 2020 11:18:20 GMT

Glad to be of help.

Re: You cannot submit any more CPEs for the chosen CPE Type

Alimansour — Fri, 17 Jan 2020 05:36:18 GMT

Good morning,

Unfortunately despite my multiple Emails to both Amanda and Lori, the requested CPEs still are not credited to my account and I still have the problem. As the grace period is finished in 3 days, I really need help!

Thanks

Ali