topic Re: Add Easy Access to Customer Support Threads in Member Support

Add Easy Access to Customer Support Threads

CraginS — Mon, 09 Oct 2023 08:49:59 GMT

Please add a visible option to the Community home page for us to access the Customer Support area: Add "Customer Support" to the dropdown list under "Discussions" at the top of the page.

As it is now, the only way for us to find those messages is to stumble across one in the Latest list or the Hot Topics list. Newer community members have no way of knowing such an area exists.

Re: Add Easy Access to Customer Support Threads

SamanthaO_isc2 — Tue, 26 Jun 2018 20:53:12 GMT

Hello @CraginS,

Thank you for passing along your feedback. The Customer Support board is currently listed under the (ISC)² Exchange drop-down. This was done in an effort to differentiate conversations around (ISC)² topics, like Customer Support, Chapters, and Certifications, from other conversations under Discussions, like Industry News and the soon to be Technical Board.

Please let me know if you are unable to see the board under the other drop-down menu.

Thanks,

Re: Add Easy Access to Customer Support Threads

denbesten — Fri, 29 Jun 2018 01:39:19 GMT

Perhap's something like the main page to Dell's support community, which also runs on Lithium. Also nice on that forum is their "browse community" menu, which has a hierarchical list of all the boards in one place.