topic Problems with CPE Portal in Member Support

Updated CPE Portal & Annual requirements

netzwerg — Mon, 09 Oct 2023 08:44:45 GMT

I just jumped on the portal to submit some CPE requests for podcasts. It appears that the portal has a glitch that doesn't recognise that means it doesn't remove the 250-500 word "book review" requirement for the podcasts, which makes it quite painful to submit the request. I have also found that if you are too close to either end (250 or 500), it glitches and tells you you haven't reached the 250-500 word limit.

Re: Updated CPE Annual requirements

denbesten — Wed, 11 Apr 2018 02:09:44 GMT

My submission also was for "Online webinars, podcasts and other online materials". I was not obliged to complete the "Review Text" field. I am using Chrome 65 on Window 10. Perhaps you have found a browser-specific bug.

Re: Updated CPE Annual requirements

eparedes_214 — Wed, 11 Apr 2018 15:22:01 GMT

We have noted this and are in the process of making the appropriate adjustments.

Thank you for providing us that feedback and for your patience during this transition. We appreciate your support.

Best regards,

Beth

Senior Corporate Member Services Manager

Re: Updated CPE Annual requirements

denbesten — Wed, 11 Apr 2018 18:34:04 GMT

While submitting a "webcast" CPE, the "review text" field is not required, but remains available to be optionally completed. I observed that the form would not submit if I enter a single character, but it worked the moment I cleared the field. Apparently (and matching the label), one must enter either 0 characters or one must enter 250-500 words.

@netzwerg, could it be that you left a space in the review text?

Re: Updated CPE Annual requirements

netzwerg — Wed, 11 Apr 2018 23:01:23 GMT

Yeah, I worked out what the issue was. If you submit a podcast CPE credit request, and don't put anything in the review text box, then it is accepted. If, however, you enter any text in the box, it must be between 250-500 words. That matches exactly with what you are saying @denbesten.

So, why would I have entered text? Well, in order to provide some evidence that I had listened to said podcast, I wanted to enter the link to the podcast.

Thanks for looking into it, @denbesten.

Problem entering CPEs

fortean — Mon, 16 Apr 2018 14:33:09 GMT

As I noticed today, a new system for registering your CPE's was put in place. First impressions: it's more intuitive, has a flow to it, so yes, might do well. Alas, after registering my new CPEs and finishing the registration (no problems at all) I found a new heading on my front page under which my CPEs seem to have ended up: the banner reads "CPEs that need attention". This, to me at least, suggests that it would be ME that needs to give (further?) attention to the CPEs. "So", I guessed, "perhaps I forgot to enter something or made a mistake or what, let's see" - and so I re-entered the process.

Nope, all seems allright - until I got to the page "Apply CPEs" again. As I hold two certifications and the CPEs I wanted to enter should be valid for both, I had previously checked both domains (Group B). And that still showed up correctly. So, I hit [Save and Continue] - only to be returned to the same page, now stating that I should at least select one domain. O, well, but I just DID! .. er.. help?

See the picture below:

So, what am I doing wrong here?

If the error is a result of my assumption that I still should enter additional data, well, at least to me the header "CPEs that need attention" and the subheader: "continue submitting your CPE" strongly suggests this. But in any case it should not be possible to have two ticks set and still get the message shown above.

So, what can I do?

ETA: sometimes these errors occur because the javascript interpreter in your browser has a glitch, in which case a full restart of the browser might work. I tried that, but alas, to no avail.

Re: Problem entering CPEs

lschneiter — Mon, 16 Apr 2018 16:36:23 GMT

Hello Heinrich,
After reviewing your records, I was able to complete your submission. The CPEs were applied to your CISSP and CCSP certifications. I was not able to locate the error; however, I will keep looking.

Thank you for your membership and patience through this transition.

Kind Regards,

Laura Schneiter

Re: Problem entering CPEs

fortean — Mon, 16 Apr 2018 16:38:13 GMT

Thanks, Laura 🙂

Re: Problem entering CPEs

fortean — Mon, 16 Apr 2018 16:43:47 GMT

Another one rears its ugly head. After (as a logged in user) clicking the 'submit / edit my CPE credits' button the following screen shows up:

Re: Problem entering CPEs

fortean — Mon, 16 Apr 2018 16:47:44 GMT

.. and I could actually log in there, then was asked some questions about my security question etc. and then got to the place I'd expect to come to automatically. Somehow the IAM structure seems to fail me?

Re: Problem entering CPEs

lschneiter — Mon, 16 Apr 2018 16:50:53 GMT

This error is happening with a few of our members. We are working to get this corrected as quickly as possible. I will let you know when it is corrected.

Re: Problem entering CPEs

fortean — Mon, 16 Apr 2018 17:28:57 GMT

Thanks again 🙂

Horrible new way of viewing/registering CPEs

erwindus — Thu, 19 Apr 2018 06:05:51 GMT

Today I noticed the option to view/add CPEs has changed. And not in a positive way.

Previously, a list sorted by date showed you your CPEs. At the bottom a button to add new CPEs. Although certainly not a modern look, it was functional as the list was sorted on date-order, so it was easy to see what you may have missed to add in the past.

Now the top part of the screen is the option to add CPEs, so you don't need to scroll down to add CPEs. Good.

However, there's no overview. You need to click another button to get to the overview. And this overview, well, this overview is useless. There are three columns with 'cards', unsorted, with blank spots in the columns. It's not an overview, its like a deck of cards that fell on the ground. Why not a sorted list? That's an overview and it takes less space on screen (no scrolling down to see what's there). And while I'm at it, can we also have a 'back' button on top and not only at the bottom of this overview?

Next, I had a look at the transcript. At least that's a list, but unfortunately, again, unsorted. Why?

Finally, I tried to add new CPEs. I need to get used to the new options I have to choose (I'll get that in the near future), but I got to the point where I could save my entry. Then it said this:

This confused me. Did I do something wrong? I can't find the entry I just made, so I don't know. Is it because it is 'gone' (there is an error message)? Or is it invisible because it's under review? If the latter, why not make it visible as 'under review'?

So, as a real IT guy, at the end, I tried to open the CPE manual. Tried, as the progress bar appeared which got stuck at 223kB/12MB, changing into 223kB/1,2MB, and then it complete crashed my browser. Stuck, nowhere to be moved, so I had to kill the process and start over again.

Am I happy with this new look/feel? Not yet at all. I'm hoping this is just the usual problematic startup of something new, while improvements are waiting around the corner.

What are your views?

CPE credits not added automatically

Harish_hl — Thu, 19 Apr 2018 09:26:43 GMT

I have noticed that my CPE credits are not being added automatically from brightalk and bluesky accounts. It was getting added in the old portal. After the new portal migration the CPE's are not reflecting accurately. The new CPE view does not display the full name of the topic and hence it is difficult to track the CPE's.

Re: Horrible new way of viewing/registering CPEs

fortean — Thu, 19 Apr 2018 11:37:16 GMT

You may want to read this post for some additional thoughts / observations.

Re: Horrible new way of viewing/registering CPEs

erwindus — Thu, 19 Apr 2018 12:17:24 GMT

I noticed your post before I posted mine. Your error message is different, you do see what you've entered and your issue was (partially?) solved.

I don't see what I did, so I need a solution. The rest of my post has to do with the layout of the views/lists and some ideas how it could be enhanced.

Re: CPE credits not added automatically

trojan30 — Thu, 19 Apr 2018 12:49:42 GMT

Agree, not sure this is working properly yet.

Re: Horrible new way of viewing/registering CPEs

fortean — Thu, 19 Apr 2018 13:02:22 GMT

No doubt somebody that can help you resolve the problem will contact you soon, they did with me. I was referring to my post just to indicate that there seem to be more problems with the new CPE registration software. Perhaps we could use this thread to "dump" our issues in, so that others in the community can see what already has been reported and save them the trouble.

One of my additional observations: the report (transcript) is haphazardly spread across the pages, the older format was much more pleasant looking / functional. See pic below.

Re: CPE credits not added automatically

denbesten — Thu, 19 Apr 2018 14:00:34 GMT

Automatic cpe submission has always been flaky. I have had problems with it since well before the switch to the new interface.

You can see the complete title by looking at the page source on the "view my CPEs" page. It is somewhat buried, but that is what "find in page" is for :-).

Others have already (in this forum) reported this to (ISC)² and they have replied that it is on their to-fix list, including on the PDF reports.

Re: Problem entering CPEs

DALX — Thu, 19 Apr 2018 14:47:53 GMT

I have to admit the lack of sorting affected me more than expected. It should really be resolved soon.

I was able to successfully enter my multi-domain CPE. However, when I viewed the active transcript it displayed that entry with only one domain. Although the dashboard view lists all the domains correctly.