topic Re: Webinar CPEs in Member Support

Webinar CPEs

ang — Tue, 06 Feb 2018 13:03:08 GMT

Hi, what should I do if my webinar CPEs are not showing up in my credits?

Re: Webinar CPEs

amandavanceISC2 — Tue, 06 Feb 2018 14:19:36 GMT

@ang Thank you for your inquiry. Are you referring to webinars viewed through BrightTalk such as the ThinkTanks, Security Briefings or From the Trenches? If so, these will typically be uploaded to your account within 5-7 business days. If you do not see them uploaded to your account within the 5-7 business day time frame, you may enter these manually under the self-study category for 1 CPE per hour of attendance.

Best Regards,

Amanda Vance

Re: Webinar CPEs

ang — Tue, 06 Feb 2018 14:26:53 GMT

Thanks Amanda, yes they were with BrightTalk and they haven't show up for over 2 weeks. Is there any way to link it so it happens automatically?

Re: Webinar CPEs

amandavanceISC2 — Tue, 06 Feb 2018 14:42:44 GMT

@ang It is my pleasure! Unfortunately, the CPEs from BrightTalk don't always go in. If the webinar you are viewing asks for your ID, you will more then likely see the CPEs within that time frame; however, we ask to keep watch and if you do not see them within the time-frame to submit manually. I apologize for the inconvenience, this is something we are working to resolve.

Best Regards,

Amanda Vance

Re: Webinar CPEs

derekskaggs — Tue, 06 Feb 2018 15:49:35 GMT

Thanks @ang and Amanda. I am having the same issue with BrightTalk.

Re: Webinar CPEs

amandavanceISC2 — Tue, 06 Feb 2018 16:15:39 GMT

My pleasure @derekskaggs and I apologize for the inconvenience. If you ever have any questions, please don't hesitate to send a DM.

Best Regards,

Amanda Vance

Re: Webinar CPEs

Arne — Fri, 02 Mar 2018 06:28:22 GMT

Hi,

None of my BrightTalk Webinars got CPEs automatically so far.

So I tried to put them manually into my account via "Submit/Edit My CPE's".
There I faced the problem with the field CPE Type and vendor in case I selected
"Education Courses and Seminars". BrightTalk is not listed in the options.

I asked ISC for help and got the following answer:

"Please submit them as 'Multiple Domains Group A' and 'Self-study, computer based training, podcasts and webcasts'".

Hope this helps others with the same issue.

Re: Webinar CPEs

MarkyMark — Tue, 10 Apr 2018 19:54:57 GMT

This was working for me until recently (automatically logging the CPE). My last one was logged in mid-Feb. I did just notice that the portal for CPE's have changed (I don't recall when I last logged in - but it was in 2018, so I'd say the change was within the last quarter?). Not sure if this has anything to do with it.

In fact, I'm having trouble manually logging my CPEs. I put in the date and hit 'begin' button, and get an error message. "Unable to read SObject's field value[s]"

Re: Webinar CPEs

amandavanceISC2 — Wed, 11 Apr 2018 17:53:01 GMT

@MarkyMark I'm sorry to hear you're experiencing issues submitting your CPEs. If you could please send a screenshot of the error to membersupport@isc2.org, our team/management will look into your case.

Regarding the the webinar CPEs, the new CPE portal update is not connected. Unfortunately, the CPEs will sometimes be submitted and sometimes they won't.

Best Regards,

Amanda Vance

Re: Webinar CPEs

MarkyMark — Thu, 12 Apr 2018 11:54:42 GMT

Thanks for the quick response, Amanda. I was able to get it to work by refreshing the page. But I will certainly send a screenshot if it happens again. As for the new portal, is the lack of a connection something that's being worked on? Or is that just the way it is moving forward?

And not to bring up an entire punch list of items...It's also very hard to view previous CPEs ub the new portal as they aren't sorted by date (or maybe I'm just overlooking how it's done). I see you can either get a PDF output, or a tiled output. And I can't figure out how they are sorted. Seems less user friendly then the old portal - especially if we have to manually check if a CPE has been posted. Sorry if this isn't the right forum for the feedback.

Re: Webinar CPEs

amandavanceISC2 — Thu, 12 Apr 2018 14:34:39 GMT

@MarkyMark Thank you for the feedback and I'm glad to hear the page started working. Our team is currently working on resolving both issues mentioned. Please allow a few days for the CPE view to be updated back to a list format sorted by date. We apologize for any confusion.

Best Regards,

Amanda Vance

Re: Webinar CPEs

pejacoby — Sat, 14 Apr 2018 20:05:04 GMT

Amanda, I was going to note the unsorted CPE display page -- glad to see that is on your radar.

Several other issues:

The "Active Transcript" output is also not sorted. It needs to be sorted by date to be useful. The output should also include the CPE item title or description -- as of now it only shows the type of CPE, which makes it impossible to tell one webcast or review from another.

The link on the Member Home page in the "CPE Status" box still points to an old page and puts up an error page when clicked -- https://www.isc2.org/isc2webportalredirect?dest=custom%2fcpereport.aspx

"You have reached a page that is no longer in service. If you would like to submit CPE credits, please visit www.isc2.org"

Lastly, despite there being no yearly minimums, my Member Home page is telling me I have 3 CPEs due by April 30th in the CPE status box. My Active Transcript shows I have 88 of 90 minimum CPEs. I am year 2 of my current 3 year renewal. This seems inconsistent and is confusing.

Re: Webinar CPEs

denbesten — Sun, 15 Apr 2018 18:31:31 GMT

Along those same lines, I would like the ability to download a spreadsheet containing all my CPE data (all columns and for all of time) that I could then sort as I see fit. I don't expect to be able to post changes from the spreadsheet.

Re: Webinar CPEs

amandavanceISC2 — Mon, 16 Apr 2018 21:04:15 GMT

@pejacoby Thank you for providing your concerns and suggestions. Everything you listed is also being worked on and should hopefully be launched within the next week or two.

@denbesten Unfortunately, this is not something we are able to do at this time, but we can definitely put it on the list for future updates.

Best Regards,

Amanda Vance