topic Re: CISSP Endorsement Application Not Working in Member Support

Online Endorsement Application | Not Available

KB2-ISC — Fri, 30 Mar 2018 20:20:48 GMT

Hi,

I received the confirmation email of completing the first step (provisionally passing the CISSP) of two steps to becoming CISSP certified. Unfortunately, when I try to start/complete step 2 (online endorsement application) the link directs me to the homepage of (ISC)2 (www.isc2.org).

I have tried the URLs included in the email confirmation and have also tried the following steps:
1. Logged onto my (ISC)2 account
2. Hovered over the "Certifications" tab
3. Clicked "Endorsement"
4. Clicked the "Online Endorsement Application" link in the first sentence

I've also used my personal network and a corporate network to include three (3) different browsers which have all routed me to the (ISC)2 homepage.

Any suggestion(s) to fix this issue? I imagine there is some kind of provision on my account limiting what I can interface with on the (ISC)2 site.

I was able to talk to a member-support service representative this morning who said she would forward my issue to help desk to get it resolved by close of business today. It's pretty much close of business and I haven't heard back from member-support and I'm unable to reach them via phone (forwarded to voice mail).

Any positive feedback would greatly be appreciated. Thanks in advance.

V/R

Ken

Re: Online Endorsement Application | Not Available

Murugan — Fri, 30 Mar 2018 21:26:27 GMT

Please try direct link - https://www.isc2.org/endorsement

If you have same problem cleanup the browser cache and try the link

Re: Online Endorsement Application | Not Available

KB2-ISC — Fri, 30 Mar 2018 21:41:38 GMT

Murugan,

You're awesome. Your recommended link worked. Thanks and have a good one.

V/R

Ken

Re: Online Endorsement Application | Not Available

muruworks — Sat, 31 Mar 2018 04:52:16 GMT

Yw Ken..Happy to help 🙂

Endorsement Application not working

sabeer_learning — Sat, 31 Mar 2018 09:40:28 GMT

Hi,

I have passed my CISSP exam last week. I have got the confirmation mail on the same day, But the online endorsement application doesn't seem to work. I searched through the forum and tried accessing it from different networks, computers and browsers. I have sent a couple of e-mails too. Hope the process was bit more fast. It can be quite frustrating waiting to be endorsed after the hard work. The best part was the exam. Having been in the industry for 20+ years, and a few certifications and courses under my belt, this was the toughest test I have taken. Glad I could pass it the first time. Hope to quickly complete the endorsement process too.

Regards

Sabeer Abdul Salam

Re: Endorsement Application not working

Murugan — Sat, 31 Mar 2018 23:03:05 GMT

Try using this direct link

https://www.isc2.org/endorsement

Re: Endorsement Application not working

sabeer_learning — Sat, 31 Mar 2018 23:16:01 GMT

@Murugan

Hi,

I have tried it already. Thanks for suggestion. mind a DM ?

🙂

Regards

Sabeer Abdul Salam

Re: Online Endorsement Application | Not Available

muradgurbanov — Sun, 01 Apr 2018 21:45:51 GMT

Still doesnt work.

apps.isc2.org redirects to www.isc2.org. Plz help.

Re: Endorsement Application not working

amandavanceISC2 — Mon, 02 Apr 2018 19:17:52 GMT

@sabeer_learning If you are still having trouble with your endorsement, please send me your primary email address onfile as well as your contact ID number and I will look into your records.

Best Regards,

Amanda Vance

Re: Endorsement Application not working

sabeer_learning — Tue, 03 Apr 2018 00:34:53 GMT

Hi,

@amandavanceISC2

I have tried it now and the endorsement app is working now.

Thanks a ton!!

Sabeer Abdul Salam

Re: Endorsement Application not working

Murugan — Tue, 03 Apr 2018 00:50:14 GMT

happy to know it worked 🙂

Re: Online Endorsement Application | Not Available

cmg — Tue, 03 Apr 2018 02:07:25 GMT

I am having the exact same problem. I emailed member support today and am waiting for their response.

Re: Online Endorsement Application | Not Available

KB2-ISC — Wed, 04 Apr 2018 00:41:38 GMT

CMG,

Hopefully member support gets back to you soon. Immediately after I posted my comment, I emailed membersupport@isc2.org for assistance. It took about 3 business days but I recently received an email stating that Help Desk updated my account to resolve the problem.

I'm now able to easily (and directly) access the endorsement application.

V/R

Ken

Re: Endorsement Application not working

amandavanceISC2 — Wed, 04 Apr 2018 13:08:44 GMT

@sabeer_learning glad to hear you were able to submit! If anyone else is having trouble submitting your endorsements, please don't hesitate to reach out to me.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Online Endorsement Application | Not Available

amandavanceISC2 — Thu, 05 Apr 2018 13:03:19 GMT

Good morning! If anyone is having trouble submitting their endorsement application, please don't hesitate to reach out to me directly with your primary email address on file and your (ISC)² ID number and I will be happy to look into the issue.

Best Regards,

Amanda Vance

avance@isc2.org

Re: CISSP Endorsement Application Not Working

shion — Mon, 09 Apr 2018 12:33:40 GMT

same problem here, I cant access the endorsement page

Re: CISSP Endorsement Application Not Working

amandavanceISC2 — Mon, 09 Apr 2018 13:40:28 GMT

@shion Please email me at avance@isc2.org with your (ISC)² ID number and primary email address on file.

Best Regards,

Amanda

Re: Endorsement Application not working

shawnedwardsnl — Thu, 12 Apr 2018 11:27:02 GMT

@amandavanceISC2 @Marusab

Couldyou let me know what was done to fix Sameer's issue? i am having the exact same problem in that when visiting www.isc2.org/Endorsement and selecting the 'online application', the apps.isc2.org link redirects automatically back to www.isc2.org. i have tried with multiple machines/browsers/mobile devices to no avail.

i did send an email over to the member support email but have not received a response as of yet.

Your help would be greatly appreciated!

Re: Endorsement Application not working

muradgurbanov — Thu, 12 Apr 2018 11:58:46 GMT

Something has been done (some kind of activation i guess) by help desk, so it is working for me now.

Re: Endorsement Application not working

amandavanceISC2 — Thu, 12 Apr 2018 14:38:37 GMT

@shawnedwardsnl I was able to pull your email from yesterday to the MS inbox and have submitted a ticket on your behalf. I should have an update for you shortly.

If anyone is having any issues with being redirected to the home screen when attempting to submit their endorsement, please email me at avance@isc2.org with your primary email address and ID number.

Best Regards,

Amanda Vance