topic Re: Unable to login to ISC2.org in Member Support

Unable to login to ISC2.org

sdturner1200 — Sat, 17 Sep 2022 22:48:10 GMT

Hello,

I have been unable to login to the ISC2.org website for weeks. I submitted a request, last week, but have still not received a response. I'm receiving the following error when attempting to authenticate:

Error Message

An exception has occurred

unidentified error code

Thank you

Re: Unable to login to ISC2.org

AndreaMoore — Wed, 21 Sep 2022 21:13:40 GMT

@sdturner1200

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience.

Re: Unable to login to ISC2.org

sdturner1200 — Fri, 23 Sep 2022 01:31:12 GMT

Hello and thank you for the response. Unfortunately I am still experiencing the same issue when I attempt to login to isc2.org. I've tried on multiple computers and browsers with the same result.

Re: Unable to login to ISC2.org

AndreaMoore — Fri, 23 Sep 2022 14:44:15 GMT

@sdturner1200 I'm sorry. I sent this info to the team and asked them to reach out to you.

Re: Unable to login to ISC2.org

Utkrisht — Sat, 08 Oct 2022 12:04:40 GMT

Hi,

I have been facing the same error since more than a month.

Not able to access 'My Courses' to complete the Certified in Cybersecurity training.

Not able to access 'PearsonVUE' website as well.

I have already emailed support group for a resolution, they asked me to clear cache and cookies / use private browser. I have done all of the above, tried accessing on Mac, Windows, Safari, Chrome but no success.

Kindly advise how I can bypass this issue and gain access to 'My courses' to complete my training and subsequently give the exam as well.

Regards,

Re: Unable to login to ISC2.org

Tshepho — Tue, 01 Nov 2022 14:05:54 GMT

Hello, I'm unable to log onto the learning portal with a Forbidden 403 error. Is this a known issue?

Re: Unable to login to ISC2.org

Tshepho — Tue, 01 Nov 2022 14:07:23 GMT

Hello, have you had any luck with this? I seem to be having the same issue

Re: Unable to login to ISC2.org learning portal

louisechuasy — Thu, 20 Apr 2023 01:34:57 GMT

May I ask if this happens. I have sign in for the online self paced training for CC yesterday April 19,2023.I can not access it today April 20,2023. Is it in maintenance mode?

Re: Unable to login to ISC2.org

Kenlunde099 — Sun, 12 May 2024 09:19:34 GMT

Hello,

It always two weeks now which I have been trying to connect myself to my ISC2 account but unsuccessful could you help ? Thank you

Re: Unable to login to ISC2.org

JMExamTeam — Mon, 13 May 2024 12:24:09 GMT

Hello,

@sdturner1200, @Utkrisht, @louisechuasy, @Tshepho, @Kenlunde099 if you are still experiencing the issue and cannot log into your account, please reach out to membersupport@isc2.org if you have not already so that someone from the Customer Experience team can assist you.

Thank you,

JMExamTeam

Re: Unable to login to ISC2.org

Foolish_Rogue — Sun, 08 Mar 2026 17:42:00 GMT

Hello,

I am unable to log into my ISC2.org account. I keep getting Access Denied You do not have permission to sign in.