topic Re: Unable to enter a referrer in Member Support

Unable to enter a referrer

bduffey — Tue, 17 Feb 2026 20:48:48 GMT

Trying to add a cert

I enter the last name and ID, and get this error:

Member information entered is not valid.

AlecTrevelyan — Wed, 18 Feb 2026 19:12:12 GMT

Are you sure the name and member ID are correct?

What happens if you enter those details in the member verification tool?

bduffey — Thu, 19 Feb 2026 16:30:23 GMT

Yes and No 🙂

The ID was right and the Name was right

But the user is a 'second'

John Smith II

Smith

12345

fails but

Smith II

12345

works 🙂

Thanks much.

AlecTrevelyan — Thu, 19 Feb 2026 20:03:02 GMT

I see - I thought such suffixes were only for kings and queens (or golfers), not us lowly infosec pros!

Glad you got it figured out.