topic Re: issues with Authentication for self-paced training. in Member Support

issues with Authentication for self-paced training.

olaide_raimi — Wed, 10 May 2023 10:16:52 GMT

I am currently having trouble logging into my self-paced training. I keep getting a direction to D2L.

Re: issues with Authentication for self-paced training.

Gli — Wed, 10 May 2023 12:24:14 GMT

I'm facing the-same issue.

"There was a problem processing your authentication"

Your username/password was invalid or your particular user does not exist on our system.

If you have any questions please see your system administrator.

Re: issues with Authentication for self-paced training.

AndreaMoore — Wed, 10 May 2023 14:00:07 GMT

We are aware that users may be unable to log in to the Member Dashboard, the CPE Portal or other (ISC)² online services. We apologize for this inconvenience. Our team is working to resolve the issue.

Re: issues with Authentication for self-paced training.

3082635 — Tue, 03 Feb 2026 17:42:43 GMT

I'm getting the same message, what can I do? I have the exam on Thursday and I don't have access to the study materials.

Re: issues with Authentication for self-paced training.

MarcinK — Tue, 03 Feb 2026 18:16:08 GMT

Same here - missing online class due to this issue