topic CPEs cannot be added outside of certification term in Member Support

CPEs cannot be added outside of certification term

Speedfreak007 — Tue, 06 Jan 2026 16:39:48 GMT

I'm going round in circles with emails/phone calls to ISC2 support and I'm getting nowhere.

I have issues to add CPEs in the CPE Portal.

I get the following message in the "Domain" Section: "CPEs cannot be added outside of certification term".

Plus ISC2 have over 30 CPEs that are not visible on the CPE also! What is going on here with the portal!!

Tried calling the UK number you get disconnected after being on hold for a while. So frustrating.

Many emails back and forth on this issue to membersupport@isc2.org. I used another machine same problem so its not cookies.

Can someone at ISC2 sort this problem out please. ISC2 Member ID: 302460

Thanks

Re: CPEs cannot be added outside of certification term

kjohnson_cx — Tue, 06 Jan 2026 17:53:21 GMT

Thank you for reaching out via the ISC2 Community @Speedfreak007

I see your open case, and it has already been escalated and is being addressed. My apologies for the inconvenience. Someone from our team will reach out with an update as soon as possible.

Re: CPEs cannot be added outside of certification term

Speedfreak007 — Tue, 06 Jan 2026 19:11:54 GMT

Thank you.