topic Re: Itemized Invoice for Exam Voucher in Member Support

Itemized Invoice for Exam Voucher

boldfield — Mon, 18 Dec 2023 19:24:12 GMT

In order to submit a reimbursement to my company for recently passing the CCSP, I need an itemized receipt for my CCSP voucher w/retake voucher. They have told me the PearsonVUE receipt was not valid so I need something from ISC2 that breaks down the price and shows I paid for it.

Is there a solution or should I reach out to ISC2?

Re: Itemized Invoice for Exam Voucher

CBMExamTeam — Thu, 21 Dec 2023 21:28:37 GMT

Thank you for reaching out via the ISC2 Community Board.
For paid invoices/receipts of items purchased from ISC2 (e.g., Peace of Mind Promotion exam vouchers) please send an email to membersupport@isc2.org.
For exams purchased directly from Pearson VUE, the Order Payment Receipt (Order Confirmation) email from Pearson VUE serves as your paid receipt.

Re: Itemized Invoice for Exam Voucher

FabioTeles — Wed, 24 Jul 2024 14:40:56 GMT

Just adding my experience here after battling with this for 2 weeks. Contacted ISC2 in all possible ways (email, chat, phone) based on this message, but it's false that they can help.

The standard response is "we cannot do anything". We know how much the exam costs, we know the extra fee for a retake, that is very clear in the portal where I purchased it - but in the end I can't request a reimburse in the company because ISC2 refuses to have separated lines in the invoice.

I paid my fee to receive the certificate for the exam I just passed, and in the end the support didn't help at all - only standard answers, no real help whatsoever.

So, for anyone thinking of asking for a reimburse at the company, keep this in mind!

Re: Itemized Invoice for Exam Voucher

Alinux — Tue, 19 Aug 2025 17:49:11 GMT

I'm trying for two months now to find someone to answer to the same problem but no luck.

Re: Itemized Invoice for Exam Voucher

CBMExamTeam — Thu, 21 Aug 2025 14:23:58 GMT

@Alinux Thank you for reaching out via ISC2 Community.

I'm sorry to learn about your difficulties with an invoice.

I will send you an email through your ISC2 member account.

Christine, Exam Administration

Re: Itemized Invoice for Exam Voucher

Alinux — Thu, 21 Aug 2025 18:44:25 GMT

Thank you, Christine, for your prompt support and for following up via email. The invoice you provided was exactly what I needed. Much appreciated!

Re: Itemized Invoice for Exam Voucher

Mad_zaafa — Fri, 03 Oct 2025 16:00:17 GMT

Hi Christine, I am having the same issue with an invoice for the CISSP exam. Would it be possible for me to get an itemized invoice as well?

Re: Itemized Invoice for Exam Voucher

CBMExamTeam — Mon, 13 Oct 2025 15:46:36 GMT

@Mad_zaafa Thank you for reaching out via ISC2 Community about your invoice.

I see one of my colleagues has provided you with your paid invoice.

I wish you all the best with your exam!

Re: Itemized Invoice for Exam Voucher

pkw — Mon, 27 Oct 2025 13:13:29 GMT

Hi Christine,

I am having the same issue with an invoice for the CISSP exam with Peace-of-mind protection.

I sent an email to membersupport@ last week and sent ask via form.

Would it be possible for me to get an invoice as well with my company details?

Many thanks in advance @CBMExamTeam.

Regards,

Re: Itemized Invoice for Exam Voucher

CBMExamTeam — Mon, 27 Oct 2025 13:20:29 GMT

@pkw Thank you for reaching out via ISC2 Community.

I will send you a private message.

I also need an itemized invoice for my company to refund...

mduong — Wed, 12 Nov 2025 08:27:14 GMT

@CBMExamTeam I also need an itemized invoice for my company to refund me. could you please contact me via private message?

Kind regards,

mduong

Re: Itemized Invoice for Exam Voucher

Ronewa — Mon, 01 Dec 2025 11:31:48 GMT

Dear ICS2 Team,

I hope you are well.

I would like to kindly request a pro forma invoice for the CISSP exam too,

I will be using it with my company, i have already emailed the ics2 team with no luck yet.