topic Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response in Member Support

Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Thu, 30 Oct 2025 14:16:59 GMT

Hi ISC2 Community,

I’d like to share what has been the worst and the most frustrating experience I’ve ever encountered when purchasing an exam from any organization.

After months of preparation for the CISSP exam, I attempted to complete my payment and schedule the exam through my ISC2 account last month. However, the payment failed with the error message “There was an error with your order.”

The payment amount was debited from my account of course, but although it was eventually refunded, I was still unable to complete the transaction. Despite over a month of communication with ISC2 Support, the issue remains unresolved. Weirdly, they were not able to identify and fix the problem even after 1 month of multiple reporting.

Here’s what I’ve already tried to make the payment work:
-Multiple devices (PCs and mobile phones)
-Different payment methods (multiple different credit cards and debit cards, Google Pay)
-Using a VPN connection to the U.S to make the payment from there.
-Even creating a new ISC2 account

None of these attempts succeeded.

Afterwards ISC2 support adviced to wire the payment directly to their bank account. The funds were confirmed by the bank as received four days ago, yet I still have not received confirmation of my exam order. To make matters worse, the support team has stopped responding to my follow-up emails.

At this point, I have sent more than 31 emails over the past month, with no resolution or clear communication from ISC2. This situation has not only wasted significant time but also disrupted my CISSP preparation and momentum, which is extremely discouraging.

Can anyone from the ISC2 community please help escalate this issue or suggest a way to get it addressed urgently?

For reference, I’ve already contacted:
membersupport@isc2.org
examadministration@isc2.org

Thank you for your attention and any assistance you can provide.

Kind regards,

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

GHoneysett — Thu, 30 Oct 2025 15:26:08 GMT

Hello there, I am sorry for the inconvenience and frustratiing experience you have had here. I can see your latest email to us and I have asked a colleague to escalate your case. Again, please accept my apologies whilst we look to resolve this. Thank you

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Fri, 31 Oct 2025 06:02:53 GMT

Hi,

Thanks for the reply. They are saying to me we are experiencing slight delay processing the payment, ironically in addition to 1 month of delay.

This is not FAIR.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Sun, 02 Nov 2025 17:55:01 GMT

Can someone from support intervene on this issue ????

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

ruan-g — Thu, 06 Nov 2025 07:43:41 GMT

I know exactly how you feel as the same thing happened to me. I also had to go down the route of paying via wire transfer after weeks of trying to resolve the issue with support and multiple failed payment attempts. It was quite stressful and also felt like it placed additional pressure on my while trying to prepare to write the exam.
All I can tell you is that after the wire transfer my exam was finally booked after a couple of weeks so just keep following up. Holding thumbs that they sort you out soon, good luck!

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Thu, 06 Nov 2025 15:07:09 GMT

Thank you for the reply.

Honestly this is weird for me how they couldn't identify or fix a critical business issue like payments for weeks ? And worst they don't reply on my emails in addition to completely messing up my schedule by delaying the processing of the wire transfer

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

kjohnson_cx — Fri, 07 Nov 2025 16:55:12 GMT

Hi @nbelkout, Thank you for your patience, and we apologize for the delayed response.

I sincerely apologize for the delay and any frustration it may have caused. The issue should now be resolved, and an allocation email has been sent to you. Please know that your feedback has been shared with senior leadership to help prevent similar situations in the future. Thank you for your patience and understanding.
If you have any further questions or concerns, please don’t hesitate to reach out.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

bobkata — Tue, 25 Nov 2025 10:16:33 GMT

Hello @kjohnson_cx, Unfortunately I believe the issue still persist as it's happening to me right now. I tried paying for the cissp voucher last week, the money was withdrawn from my bank account but the transaction was not complete. The payment got reverted today and I tried again but it keeps failing with the same error message. Tried different payment methods, cleared cache, logged out all of that stuff but still nothing.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

kjohnson_cx — Tue, 25 Nov 2025 15:14:51 GMT

Hello @bobkata,

Thank you for reaching out via the ISC2 Community.

Please accept our apologies for the inconvenience you’ve experienced. We will have a member of our team reach out to you as soon as possible to assist in resolving this matter and ensure your payment is processed successfully. Thank you for your patience and understanding while we work to address this promptly.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

Vincent-Lu — Tue, 02 Dec 2025 01:44:48 GMT

Hi @nbelkout nbelkout friend,

Did you solve the problem yet?
I just paid 2days agon and encountered the same problem.

The exam I've prepared for for so long has been completely delayed because of this.

This is incredibly frustrating

I reported this issue to customer service at https://my.isc2.org/s/Contact-Us.
Anything else I can do?

Thanks/Vincent

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Tue, 02 Dec 2025 13:46:25 GMT

Hi @Vincent-Lu,

I m sorry to hear that you are also facing this issue. Indeed, it is very frustrating, especially after months of preparations.

Unfortunately, ISC2 was not able to solve the payment problem for me (which I find very weird that it persists till today). However I end up by wiring the amount directly to ISC2 and they had attached the exam to my account after confirming the reception. Unfortunately, the confirmation process two few weeks for me as well.

I suggest you to ask them to send you an invoice of the payment and wire amount, the process is long but I believe it is the only way.

Best of luck @Vincent-Lu

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Wed, 03 Dec 2025 20:42:20 GMT

Hi @kjohnson_cx,

I would like to pay for the AMF but the checkout get stuck in Personal Information loading as you can see in the below screenshot

I tried different browsers, different devices (PC, mobiles), different internet networks, cleared the cache cookies everything .... What is the solution for this now ? Honestly, it is tiring and time wasting all these payment problems that everyone is facing ....

Regards,

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

bobkata — Thu, 04 Dec 2025 08:49:41 GMT

Hi @Vincent-Lu,

I have the same problem as @nbelkout and after many, many attempts through every possible mean to contact ISC2 I'm still waiting for them to let me wire money for the CISSP voucher. I was even told my issue will be marked as urgent and I will be contacted in 1 to 3 days, that was last thursday.

My suggestion is be patient and persistent.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

CBMExamTeam — Thu, 04 Dec 2025 14:29:03 GMT

@bobkata Thank you for reaching out via ISC2 Community. I'm sorry to learn you are still having difficulty purchasing your ISC2 exam.

I will send you a private message.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

nbelkout — Tue, 09 Dec 2025 07:19:42 GMT

Hi,

Can someone support to resolve my issue ? I m not getting reply by email as well.

Regards

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

MuralidharG — Sat, 17 Jan 2026 20:45:30 GMT

I also had same issue today, I tried to pay for CISSP exam and it resulted error and my amount was deducted. Not sure how long it will take to revert my money and what are the next steps to make the payment successful for exam?

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

DJExamTeam — Tue, 20 Jan 2026 19:49:22 GMT

Thank you for contacting the ISC2 Community Board.

I've sent private message.

Re: Ongoing Issue with CISSP Exam Payment and Lack of Support Response

Cecilia_ — Sat, 07 Feb 2026 01:40:19 GMT

Oh my gosh, I had the exact same problem!!

The checkout page loading the personal information endlessly . I inspected the page and I think this is consistent with a server-side session management issue, potentially a stale or locked checkout session associated with my account. I tried to explain to the support about this issue by showing the network inspector but she doesn’t seem to understand. She kept asking me clearing cache, changing device and use cellular, which I did , hundreds times. It was frustrating. 10 emails , 4 calls , still no luck.

Btw , can you help me how to resolve this issue , if yours is working?