topic Re: Failed to load content in Member Support

Failed to load content

bezachris — Wed, 15 Oct 2025 21:34:00 GMT

Hello. I'm having trouble accessing the content of the CC Online Self-Paced training course. When I try to access any of the documents under the any of domains, I get a 'Failed to load content.' message. Is there any fix for this problem?

Re: Failed to load content

mosaddiqurr — Thu, 16 Oct 2025 10:03:55 GMT

Same here! None of the CC self-paced modules are loading (I get “Failed to load content” on every lesson). Cleared cache/cookies and tried different browsers/networks with no luck.

Re: Failed to load content

Victor18 — Thu, 16 Oct 2025 13:52:36 GMT

You're not the only one. Signed up today but nothing is loading

Re: Failed to load content

kjohnson_cx — Thu, 16 Oct 2025 15:05:50 GMT

Hello @bezachris and @Victor18 , Thank you for reaching out via the ISC2 Community!

We're sorry you're having trouble accessing the CC Online Self-Paced training course content. We understand how frustrating that can be. An advisor will contact you shortly to help resolve. Thank you for your patience.

Re: Failed to load content

Zwes — Thu, 16 Oct 2025 16:32:26 GMT

Same here. Its been two day now and i cant access any of the content

Re: Failed to load content

bezachris — Sun, 26 Oct 2025 09:53:18 GMT

So the solution for me was to disable any ad blockers from the website. It seems they were interfering with the course content loading.