topic Re: Payment charged on Credit Card but got no confirmation in Member Support

Payment charged on Credit Card but got no confirmation

1151137 — Thu, 10 Jul 2025 08:48:34 GMT

Hi Team,

I made a payment towards my exam today and I got an error message something like "there was an issue with your order" and hence closed the tab but after few minutes amount of $998 was deducted. I called the bank and checked that the payment has been deducted on the ISC2 website. I have also checked my order history but see nothing in it. Can someone please help.

Re: Payment charged on Credit Card but got no confirmation

mariatirado — Fri, 11 Jul 2025 20:09:08 GMT

Hi @1151137 - thank you for reaching out. I can see that our Exam Admin team received your case yesterday and is actively working on it. Please allow 3-5 business days to hear back from the team. Thank you for your patience.

Re: Payment charged on Credit Card but got no confirmation

DyaneRachel — Sat, 25 Oct 2025 02:54:33 GMT

I encountered the same exact issue @mariatirado