topic Re: Retake Scheduling Issues in Member Support

Retake Scheduling Issues

Baldygo1234 — Tue, 30 Sep 2025 22:05:57 GMT

Hello. Im trying to reschedule my peace of mind retake but its stating that its expired for some reason. It only showed me the expiration date just recently when trying to reschedule so I had no idea that there was even an issue.

I had initial issues/delays with the voucher and support reset both of my attempts to be due by October 30th for the 180day deadline. I still have the email.

My first attempt was on Sept 26th and was suppose to have enough time for the retake, but I am unable to get any scheduling done.

I have been unable to get in contact via phone and I havent had a reponse on my support ticket yet.

I just need help getting the date corrected in time so I can get my retake scheduled. Thanks

Re: Retake Scheduling Issues

kjohnson_cx — Wed, 01 Oct 2025 16:25:05 GMT

Hi @Baldygo1234, thanks for reaching out and sharing the details. I’m really sorry for the trouble you’ve had with rescheduling and getting support. Someone from our team will reach out to assist. We appreciate your patience and are here to help get this resolved quickly.

Re: Retake Scheduling Issues

Baldygo1234 — Thu, 02 Oct 2025 01:50:01 GMT

Thank you for the help. Support has made contact and are trying to resolve at this time.

Re: Retake Scheduling Issues

Baldygo1234 — Fri, 03 Oct 2025 01:36:23 GMT

Was able to get everything corrected with Administration. Everything is now looking good. Thank you for the quick assistance.