https://community.isc2.org/t5/Member-Support/My-bank-balance-was-reduced-but-I-got-no-confirmation/m-p/82155#M11862 <P>Hi, I paid for <STRONG>CISSP (Peace of Mind Protection)</STRONG>&nbsp;on July 10th at 17:48 (GMT +7)</P><P>&nbsp;</P><DIV><P>The payment was processed, but an error message appeared on the screen.</P><P>&nbsp;</P><P>There's no confirmation listed under "Courses and Exams," no "Schedule" button is visible, and nothing shows up in my Order History.</P><P>&nbsp;</P><P>How do I solve this ?&nbsp;</P></DIV> Fri, 11 Jul 2025 09:10:14 GMT VoH_Tan 2025-07-11T09:10:14Z https://community.isc2.org/t5/Member-Support/My-bank-balance-was-reduced-but-I-got-no-confirmation/m-p/82155#M11862 <P>Hi, I paid for <STRONG>CISSP (Peace of Mind Protection)</STRONG>&nbsp;on July 10th at 17:48 (GMT +7)</P><P>&nbsp;</P><DIV><P>The payment was processed, but an error message appeared on the screen.</P><P>&nbsp;</P><P>There's no confirmation listed under "Courses and Exams," no "Schedule" button is visible, and nothing shows up in my Order History.</P><P>&nbsp;</P><P>How do I solve this ?&nbsp;</P></DIV> Fri, 11 Jul 2025 09:10:14 GMT https://community.isc2.org/t5/Member-Support/My-bank-balance-was-reduced-but-I-got-no-confirmation/m-p/82155#M11862 VoH_Tan 2025-07-11T09:10:14Z https://community.isc2.org/t5/Member-Support/My-bank-balance-was-reduced-but-I-got-no-confirmation/m-p/82168#M11864 Hey <a href="https://community.isc2.org/t5/user/viewprofilepage/user-id/1662365285">@VoH_Tan</a> - I can see in our system that one of my colleagues from customer support has reached out to you this morning in regards to your case <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Fri, 11 Jul 2025 20:07:43 GMT https://community.isc2.org/t5/Member-Support/My-bank-balance-was-reduced-but-I-got-no-confirmation/m-p/82168#M11864 mariatirado 2025-07-11T20:07:43Z