topic Re: Is there any real way to talk to a real person somehow? I need help with my CPEs because of heal in Member Support

Is there any real way to talk to a real person somehow? I need help with my CPEs because of health

Gorf — Tue, 24 Jun 2025 19:24:18 GMT

I've sent a couple support requests in and I get nothing back. So, ISC is forcing me to share here. 2 years ago my wife was diagnosed with cancer and it has been something that has basically consumed our lives and consequently I really have very little if anything for my CPE's. Is there anyway I can get some compassion and get waived for my CPE requirements? Lots of organizations obviously don't really care, but I figure it can't hurt to ask.

Re: Is there any real way to talk to a real person somehow? I need help with my CPEs because of heal

AlecTrevelyan — Wed, 25 Jun 2025 07:38:49 GMT

Sorry to hear about your wife's illness - I hope she is on the road to recovery now.

Yes, there is a hardship policy:

https://www.isc2.org/policies-procedures/member-policies > ISC2 Certification Maintenance Policy > 4.4 Hardship

Please persevere in contacting Member Services:

https://www.isc2.org/contact-us

Re: Is there any real way to talk to a real person somehow? I need help with my CPEs because of heal

mariatirado — Thu, 26 Jun 2025 16:26:03 GMT

Hi @Gorf, thank you for reaching out and sharing your situation. We're truly sorry to hear about the challenges you've been facing, and we understand how overwhelming it must be. Ive contacted our support team on your behalf and you should be hearing from them soon. We appreciate your patience.