Annual fee payment changed my certification period

erwindus — Thu, 19 Jun 2025 05:10:57 GMT

I hold 2 credentials: CISSP and CCSP.

CISSP was obtained Sep 7, 2010.
The first certification period was Oct 1, 2010 - Sep 30, 2013.
Add a second period (until 2016), third period (until 2019), fourth period (until 2022) and a fifth period (until 2025), and that's where we are yesterday before I paid my annual fee for the sixth period (until 2028).

CCSP was obtained Nov 22, 2022.
The first certification period is Dec 1, 2022 - Nov 30, 2025.

For both credentials, I have a surplus of CPEs required for the current period.

With the payment yesterday of my annual fee covering the period 2025-2028, I expected to see my CISSP certification to be extended until Sep 30, 2028, and my CCSP certification extended until Nov 30, 2028.

I was wrong: my CISSP certification period is from Jul 1, 2025 - Jun 30, 2028 (3 months less than it should be), but my CCSP certification is correct (Dec 1, 2025 - Nov 30, 2028).

I have raised a query through the 'query request form' on (ISC)2 contact page yesterday, but this form doesn't send you a confirmation e-mail with an incident number (any other company does so you have a reference) so I have no clue if this is being looked at. Can somebody in support update me, please?

Re: Annual fee payment changed my certification period

erwindus — Fri, 20 Jun 2025 06:12:10 GMT

Logged in again today to see if the issue has been corrected. To my surprise I now also lost 3 months certification in the badge section !!!!!

You can't just simply take away 3 months, that's robbery.

Proof of previous certification cycle:

Again, please CORRECT this.

Note: no response from support on my queries so far

Re: Annual fee payment changed my certification period

CBMExamTeam — Fri, 20 Jun 2025 17:12:22 GMT

@erwindus Thank you for reaching our via ISC2 Community.
I will send you a private message.

topic Re: Annual fee payment changed my certification period in Member Support

Annual fee payment changed my certification period

Re: Annual fee payment changed my certification period

Re: Annual fee payment changed my certification period