Help Needed: CISSP order error, payment executed

gonzalosoler — Tue, 17 Jun 2025 14:48:15 GMT

Hello,

I wanted to purchase the CISSP exam, and after following the steps on the website and introducing the card details, I got a message saying there was an error with my order, but the payment went through (749$). I didn't receive any confirmation email, the order history section appears empty, and the item is still in the cart, as if I didn't pay for it. But ISC2 received the money.

I tried calling the support numbers but nobody picked my call, I sent a form but still didn't receive any reply, and didn't find any similar cases while searching the internet. Also waited a few hours to see if the Order History section would update, but nothing. Would appreciate some assistance with this, as I have paid for the CISSP but the website is not showing it.

Thank you,

Regards,

Re: Help Needed: CISSP order error, payment executed

mariatirado — Tue, 17 Jun 2025 16:12:46 GMT

Hello Gonzalo, our support team received your case this morning. Please allow 3-5 business days for our team to respond to you. I understand this can be very frustrating, but rest assured that our support agents will help you sort this out 🙂 We apologize for the inconvenience and thank you for your patience!

@gonzalosoler

topic Re: Help Needed: CISSP order error, payment executed in Member Support

Help Needed: CISSP order error, payment executed

Re: Help Needed: CISSP order error, payment executed