topic Re: Unable to Schedule ISC2 CC Exam in Member Support

Unable to Schedule ISC2 CC Exam

eenoch14 — Wed, 07 May 2025 16:48:53 GMT

Hello everyone,

I am currently experiencing an issue while trying to schedule my ISC2 Certified in Cybersecurity (CC) exam. After completing the demographic information, I am unable to proceed to the Pearson VUE scheduling page. Instead, I encounter a "Purchase Not Found" error.

I have tried using different browsers and devices, but the problem persists. Is anyone else experiencing this? Could this be related to maintenance or a known technical issue?

I would appreciate any advice or updates on this situation.

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Wed, 07 May 2025 19:04:17 GMT

@eenoch14 -

Log into your account on isc2.org, visit https://www.isc2.org/Dashboard/Courses-Exams and your exam should show on this page. Click the "schedule" button to schedule the exam via Pearson VUE. This is the only way to schedule an exam since the changes on April 16.

If the issue persists, please contact examadministration@isc2.org

Re: Unable to Schedule ISC2 CC Exam

eenoch14 — Wed, 07 May 2025 19:12:30 GMT

Thank you, @mariatirado.

I’ve already checked the dashboard at https://www.isc2.org/Dashboard/Courses-Exams, but unfortunately, no exam is listed there—only the option to enroll in training. When I try to schedule via the provided path, I receive the message: "No purchased exam found for the requested Exam."

I’ve already contacted the Exam Administration team at examadministration@isc2.org and am currently waiting for a response. Hopefully, it’s just a processing delay or a technical glitch.

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Wed, 07 May 2025 19:13:50 GMT

@eenoch14, they should contact you within 2-3 business days. Thanks for your patience!

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Thu, 08 May 2025 12:45:02 GMT

Ive replied to your comment on a separate thread. Please check.

Re: Unable to Schedule ISC2 CC Exam

eenoch14 — Fri, 09 May 2025 15:08:23 GMT

Can you provide the link? I’ve looked at most threads and couldn’t see your response

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Mon, 12 May 2025 13:40:25 GMT

Hi @eenoch14 - Our support team should be in touch with you shortly via email. Thanks!

Re: Unable to Schedule ISC2 CC Exam

rosie — Mon, 12 May 2025 16:18:41 GMT

This doesn't work.

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Mon, 12 May 2025 17:38:52 GMT

@rosie - if you're also having issues with booking your exam, please contact our exam team via email at examadministration@isc2.org. Thanks!

Re: Unable to Schedule ISC2 CC Exam

lookfor6b — Sun, 01 Jun 2025 02:49:28 GMT

Same here. not sue what's going on

Re: Unable to Schedule ISC2 CC Exam

eenoch14 — Sun, 01 Jun 2025 15:04:28 GMT

I have been checking everyday and I was finally able to schedule my exam 3 days ago. No actionable steps were taken it was randomly working finally

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Mon, 02 Jun 2025 16:23:22 GMT

@lookfor6b - if you're having issues with booking your exam, please contact our exam team via email at examadministration@isc2.org.

Re: Unable to Schedule ISC2 CC Exam

Madisc2 — Tue, 17 Jun 2025 06:13:40 GMT

Unable to re-schedule ISC2 CCSP Exam and getting an error "No purchased exam found for the requested Exam" Is there any fix for that rather than asking clear cache, There is a significant issue ongoing in isc2 post maintenance on 16th April.

Re: Unable to Schedule ISC2 CC Exam

XNC — Tue, 17 Jun 2025 12:19:37 GMT

I am facing the same issue.. have been trying to contact the support for help through the chatbot but it's not working either. Have also emailed the exam administrator. Really appreciate if someone can help me out soon as my CISSP exam is scheduled on next week.

Re: Unable to Schedule ISC2 CC Exam

mariatirado — Tue, 17 Jun 2025 15:04:30 GMT

@XNC @Madisc2 - thanks for reaching out! Apologies for the inconvenience. Im sure my colleague @CBMExamTeam can help you both 🙂

Re: Unable to Schedule ISC2 CC Exam

Madisc2 — Tue, 17 Jun 2025 15:17:29 GMT

@CBMExamTeam Unable to re-schedule ISC2 CCSP Exam and getting an error "No purchased exam found for the requested Exam" Is there any fix for that rather than asking clear cache, There is a significant issue ongoing in isc2 post maintenance on 16th April.
please try to resolve it by today.

Re: Unable to Schedule ISC2 CC Exam

CBMExamTeam — Tue, 17 Jun 2025 16:31:45 GMT

@Madisc2 Thank you for reaching out via ISC2 Community.

I will send you a private message.

Re: Unable to Schedule ISC2 CC Exam

nanoha — Tue, 17 Jun 2025 22:10:52 GMT

I'm facing the same issue while trying to reschedule my CISSP exam. It's just a few days away, and I haven't received any response from support; no replies to my emails, query request form, or even live chat. I'm honestly baffled by the lack of support.

@mariatirado @CBMExamTeam.
I need to re-schedule my exam ASAP, please assist!

Re: Unable to Schedule ISC2 CC Exam

Madisc2 — Wed, 18 Jun 2025 06:38:38 GMT

@CBMExamTeam yes... i replied to your message yesterday privately... please assist me regarding that asap because i am running out of time. please!

Re: Unable to Schedule ISC2 CC Exam

XNC — Wed, 18 Jun 2025 12:13:16 GMT

Hi @CBMExamTeam , same here my exam is next week. I need to reschedule it asap. Please kindly assist me on the technical issues, thanks heaps!