topic Re: Website is still not functioning to register in Member Support

Website is still not functioning to register

akkem — Tue, 22 Apr 2025 12:51:22 GMT

@mariatirado - The website is still not functioning for exam purchases. Do you have any updates on when regular operations will resume?

Thank you!

Re: Website is still not functioning to register

mariatirado — Fri, 02 May 2025 18:23:36 GMT

Hi @akkem - we posted this on our site earlier in the week:

If you encounter any issues with the ISC2 Dashboard or other new features on our website, please log out of isc2.org, clear your cache and close your browser. Then, reopen your browser and log in to isc2.org. This will resolve most user-reported issues and help improve your experience.

Re: Website is still not functioning to register

akkem — Fri, 02 May 2025 18:50:56 GMT

I am all set. Thank you, @mariatirado for your response!

Re: Website is still not functioning to register

robpi50 — Wed, 21 May 2025 23:32:19 GMT

The website is not allowing me to use a virtual AMEX card (through my company) to pay for and schedule ISSEP exam. Is there a way to fix this? I have tried multiple computers,and multiple browsers (including clearing cache on all, clearing the cart, logging out, running a virus scan on the multiple computers multiple times, rebooting the multiple computers multiple times). Please advise. Thank you

Re: Website is still not functioning to register

mariatirado — Fri, 23 May 2025 14:32:11 GMT

Hello @robpi50 - Id recommend that you reach out to our support team via email (membersupport@isc2.org) so they can assist you with this. Thanks!

Re: Website is still not functioning to register

robpi50 — Fri, 23 May 2025 14:44:22 GMT

I have already reached by email 2 times and 2 phone calls. The second call resulted in an escalated ticket. If this doesn't work today (May 23 2025), I lose the funding from my company which would then result in paying out of pocket (per their requirements).

Not sure what else to do besides lose this funding opportunity and look at this exam down the road (next year) when funding becomes available.

Re: Website is still not functioning to register

mariatirado — Fri, 23 May 2025 15:04:45 GMT

Hey @CBMExamTeam - any chance you can assist @robpi50?

Re: Website is still not functioning to register

robpi50 — Fri, 23 May 2025 22:04:47 GMT

@mariatiradoand @CBMExamTeam

I have lost the funding to purchase a voucher to take the ISSEP exam.

I understand that the volume of requests for help is a lot and overwhelming for support and the engineers.

My escalated ticket was not responded to in 24 hours (as stated in an email received on May 22, 2025 at 9:48 AM from C*** B*****).

No worries. Any tickets or email requests for help from me regarding this please close them out.

Have a good day

Re: Website is still not functioning to register

CBMExamTeam — Fri, 23 May 2025 20:47:16 GMT

@robpi50 cc: @mariatirado

Good afternoon @robpi50.

Thank you for being a valued, multi-credentialed ISC2 member. Please accept my apologies for this delayed response. Right about the time you informed us that you lost the funding for your ISSEP exam, I was trying to contact you via phone. I did have some thoughts about the difficulty with the virtual credit card and was hoping to be able to resolve the issue while we were on the phone.

In any case, we will make this right for you.

Please check the primary email associated with your ISC2 membership account. I have replied to you from within the Exam Administration case.

Thank you.

Christine, CC

Exam Administration

Exam Security

Re: Website is still not functioning to register

robpi50 — Sun, 25 May 2025 23:50:22 GMT

Thank you @CBMExamTeam and @mariatirado for resolution of this issue. I truly appreciate the email sent.

Have a great day/evening.