topic Re: Urgent: Unable to Access AI Course Bundle Purchased on 5/19/2025 (4 days ago) in Member Support

Urgent: Unable to Access AI Course Bundle Purchased on 5/19/2025 (4 days ago)

rodrigosorbara — Thu, 22 May 2025 19:53:16 GMT

Dear ISC2 Support,

I’m reaching out to request immediate assistance. I purchased the AI Course Bundle on Monday, May 19, 2025, but I’m still unable to access any of the courses

Unfortunately, the support chat is unresponsive, and the contact I made with your team on the same day has not led to any resolution. I’m still waiting for access to the product I paid for, and this delay is extremely frustrating.

At this point, I’m seriously reconsidering any future course purchases from ISC2. I would appreciate prompt support to resolve this issue.

Best regards,

- Rod

Re: Urgent: Unable to Access AI Course Bundle Purchased on 5/19/2025 (4 days ago)

rodrigosorbara — Thu, 22 May 2025 21:42:58 GMT

@mariatirado, @Kaity, could you help out?

Re: Urgent: Unable to Access AI Course Bundle Purchased on 5/19/2025 (4 days ago)

Kaity — Fri, 23 May 2025 12:40:08 GMT

Hello @rodrigosorbara!

This issue is only something that can be resolved by our support team. I see that you sent an email to them on May 21 for assistance. I will send a note to my colleague in that team to see if they can escalate your case for a quicker response.

Keep an eye on your email inbox 🙂