topic Re: Unable to schedule exam in Member Support

Unable to schedule exam

spectator — Thu, 08 May 2025 08:12:30 GMT

Hi,

I purchased Peace of Mind voucher for CISSP in April, and received the voucher as well. However, I have not been able to schedule the exam as it doesn't appear in my member/candidate dashboard.

I have been reaching out to the member support over the past 2 weeks but have been met with silence. The 7 day slas came and went. Never able to get anyone to answer the call on the given contact numbers. Chat outs me in queue only to kick me out after a long long wait. So I have now exhausted all the avenues other than this to get assistance.

My CISSP voucher is valid only till end of May and I am running out of time. Rather than preparing for the exam, I am losing sleep over scheduling the exam (and organise time off) and not losing money spent on the voucher.

Please help schedule the exam or extend the validity of the voucher suitably.

Re: Unable to schedule exam

mariatirado — Thu, 08 May 2025 12:44:07 GMT

Hello @spectator - We apologize for the inconvenience. I've sent this to the team, and they should be in touch with you shortly. Thank you for your patience.

Re: Unable to schedule exam

MEndres — Thu, 15 May 2025 08:43:30 GMT

I have the same problem regarding ISSMP. Bought the online course + exam bundle. Completed the course, but can not schedule the exam. I have contacted member support EMEA, but have not received a reaction. I just wrote to the exam administration team as well in the hope that they can help.

Re: Unable to schedule exam

mariatirado — Thu, 15 May 2025 13:58:58 GMT

@MEndres - Please be aware, however, that they are responding to cases in the order they are received, and a response can take up to 10 business days at this time. We apologize for any impact this may have and appreciate your patience with us. Thank you!

Re: Unable to schedule exam

MEndres — Thu, 15 May 2025 17:55:10 GMT

@mariatiradoThank you so much.

Re: Unable to schedule exam

Jishu — Tue, 20 May 2025 15:23:16 GMT

I’m also having similar issue while scheduling my cissp exam and drop down menu is not working. I only have 1 week time to book my exam please help.

Re: Unable to schedule exam

mariatirado — Tue, 20 May 2025 16:44:34 GMT

@Jishu - ive replied to your message on this thread - https://community.isc2.org/t5/Exams/Unable-to-schedule-exam/m-p/80548#M4363