topic Re: Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam in Member Support

Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam

guyl — Thu, 15 May 2025 11:35:16 GMT

Hello There

On the 25th April I have passed my Exam for CC and completed the course materials, I was expecting an email and haven't seen anything.

I have tried all communications channels and Iam unable to get a response, I have also paid for a Years membership - my understanding is that if I pass my exam and coursework and paid a year membership I would get this as a Badge, please can someone assist?

Re: Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam

mariatirado — Thu, 15 May 2025 13:55:32 GMT

@guyl - apologies for the delay! Following the recent dashboard updates, our support team has been receiving a high volume of enquiries. While most challenges have been resolved, they are currently responding to requests in order that they have been received. Rest assured that our team will get back to you in the coming days. Appreciate your patience!

Re: Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam

guyl — Fri, 16 May 2025 12:26:26 GMT

thank you, since this my badge has come through to ISC2,

Does anyone know how long it takes to get to Credly?

Thank you

Re: Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam

guyl — Mon, 19 May 2025 21:09:00 GMT

Hello Again

I have my badge on my Dashboard, this hasn't synced across to Credly. How long does this take to do?

Thanks

Re: Having Issues Making Contact through Phone, Email or Chat - Regarding my Exam

mariatirado — Tue, 20 May 2025 16:47:02 GMT

Hi @guyl - please open a case with our support team via email at membersupport@isc2.org. Thanks!