topic Unable to contact support in Member Support

Unable to contact support

Steve22 — Mon, 12 May 2025 17:00:59 GMT

Unable to contact member support. Sent emails over a week ago, responded to agents questions then nothing. Tried calling the help line last several days on hold over an hour and got "there are no agents available to assist you" then hung up on. Tried asking for the call back option and no response. And the live chat isn't working at all. My account is is currently suspended according to the website. I have made payments and have the invoices. I need assistance.

v/r

Steve

Re: Unable to contact support

SecurityPro — Tue, 13 May 2025 13:49:34 GMT

This is crazy. I have an email open from April 23 and still have not received a response after sending four follow-up messages. I am trying to spend $1,200 with ISC2 and cannot get an answer.

Re: Unable to contact support

mariatirado — Tue, 13 May 2025 15:04:51 GMT

Hi @Steve22 - please check your DMs.

Re: Unable to contact support

mariatirado — Tue, 13 May 2025 15:07:52 GMT

@SecurityPro - can you please send me a DM so I can assist you? Thanks!