topic Re: Unable to reset password in Member Support

Unable to reset password

begerega — Mon, 05 May 2025 19:53:35 GMT

Hi,

I am unable to reset my password. When I attempt to login I get a message that I need to reset my password and that a password reset link has been sent to my email on file. I had to create a new account to post this message. My original account is begere1@wgu.edu

Please assist.

Thanks,

Ese

Re: Unable to reset password

mariatirado — Tue, 06 May 2025 17:19:45 GMT

Hey @begerega, we see that one of our CX support agents has reached out to you via email already!

If anybody is having the same issue, please check your spam folder before opening a case with CX team. If that doesn't work, you can fill out this form: https://my.isc2.org/s/Contact-Us

Re: Unable to reset password

begerega — Wed, 14 May 2025 02:37:06 GMT

Hi,

This issue has not been resolved. I received an email from support a week and that was it. They asked for my account information, which I provided but no communication after that. I sent a follow up email but no response. I am still locked out of my account. I need access to my account to schedule an exam.

Please assist.

Re: Unable to reset password

mariatirado — Wed, 14 May 2025 16:47:40 GMT

@begerega - apologies for the wait. Ive escalated this to our support team and they should be in touch with you shortly via email.