https://community.isc2.org/t5/Member-Support/Need-support-for-cert-and-membership-renewal/m-p/79958#M11605 <P>Hello!</P> <P>&nbsp;</P> <P>I can see that the team has received your emails and has a case open for you. They're working on resolving the issue with your dashboard not updating and they will be in touch directly (via email) when a solution has been reached. Thank you for your patience with us <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>As long as your AMF is paid and your CPE are up to date, your certification will not be suspended. <EM>For anyone who is unable to meet their requirements by the renewal date, please be aware that you have a 90-day grace period to catch up before suspension is implemented.&nbsp;</EM></P> <P>&nbsp;</P> <P>Thank you!</P> Tue, 06 May 2025 14:47:43 GMT Kaity 2025-05-06T14:47:43Z https://community.isc2.org/t5/Member-Support/Need-support-for-cert-and-membership-renewal/m-p/79938#M11597 <P>Hi, I have paid AMF and all required CPE...but the dashboard still showing my payment is due..</P><P>I have tried submitted e-form, call hotline and the Live Chat...all no response. Can any one help..</P><P>&nbsp;</P><P>Also, I deal to the problem I mentioned above. I have paid the AMF twice (i received 2 receipts), can ISC2 paid back the duplicated AMF to me?&nbsp;</P><P>&nbsp;</P><P>My cert will be supended in May (already included the 3 months grace period..), so it's very urgent, pls help ASAP.</P> Tue, 06 May 2025 05:06:22 GMT https://community.isc2.org/t5/Member-Support/Need-support-for-cert-and-membership-renewal/m-p/79938#M11597 ChrisNg 2025-05-06T05:06:22Z https://community.isc2.org/t5/Member-Support/Need-support-for-cert-and-membership-renewal/m-p/79958#M11605 <P>Hello!</P> <P>&nbsp;</P> <P>I can see that the team has received your emails and has a case open for you. They're working on resolving the issue with your dashboard not updating and they will be in touch directly (via email) when a solution has been reached. Thank you for your patience with us <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>As long as your AMF is paid and your CPE are up to date, your certification will not be suspended. <EM>For anyone who is unable to meet their requirements by the renewal date, please be aware that you have a 90-day grace period to catch up before suspension is implemented.&nbsp;</EM></P> <P>&nbsp;</P> <P>Thank you!</P> Tue, 06 May 2025 14:47:43 GMT https://community.isc2.org/t5/Member-Support/Need-support-for-cert-and-membership-renewal/m-p/79958#M11605 Kaity 2025-05-06T14:47:43Z