topic Re: AMF Paid but still reflects unpaid in Member Support

AMF Paid but still reflects unpaid

Nobin — Fri, 25 Apr 2025 06:47:37 GMT

I made the payment for my AMF which was successfully completed. I received the invoice but the dashboard still says I need to pay the AMF. Please assist.

Re: AMF Paid but still reflects unpaid

CISSP_AL — Tue, 29 Apr 2025 19:00:13 GMT

Having the same issue....

Re: AMF Paid but still reflects unpaid

Kaity — Fri, 02 May 2025 18:07:06 GMT

Hello all,

Are you still having issues? Please let me know!

Re: AMF Paid but still reflects unpaid

snietzsche — Sun, 04 May 2025 08:42:44 GMT

@Kaity- Yes, I have been having this issue since last week. I paid my past due AMF, but the dashboard has not reflected the purchase, and my certifications are still showing suspended, even though I have paid my AMF and completed my CPE requirements. I do see the receipt in my order history, and I got an email confirmation, but I have not seen the dashboard update, and my certs aren't renewing for the next 3-year cycle.

I have tried to email member support multiple times, but I have not gotten any response. This is incredibly frustrating.

Re: AMF Paid but still reflects unpaid

Kaity — Mon, 05 May 2025 12:53:07 GMT

Hi @snietzsche

I'm glad you were able to make the payment and see it in your order history. I will follow up with the team regarding the rest of the updates that should have occured following your payment. I apologie for the error.

Just as a heads up, since the April 16 updates to our website, the team is receiving a higher volume of queries than normal. This means that they're taking a bit longer than usual to get back to people. It's typically 4 business days, so some folks are having to wait a bit longer. If you're following up before you've received a first response, it's actually not going to have been seen by the team yet. Apologies also for this development.

They're working hard to get back to everyone in the order of the original contact.

Re: AMF Paid but still reflects unpaid

trbryant43978 — Mon, 05 May 2025 13:21:14 GMT

Hello @Kaity ,

I recently passed my CISSP back in March and had to repay my AMF. I have also been trying to call the US support line for a week straight with no response via phone or the query form method. I have been eager to be able to get my certificate finally but have been unable to.

Re: AMF Paid but still reflects unpaid

Kaity — Mon, 05 May 2025 13:33:11 GMT

Hi @trbryant43978 I apologize as well for the trouble you've had getting through. I can assure you, though, that if you've sent in an email or a query form, the team has your information and will get back to you with next steps as soon as they can.

We appreciate your patience with us through all of this. Thank you!!

Re: AMF Paid but still reflects unpaid

bfarooq — Mon, 05 May 2025 15:04:22 GMT

same issue here